COMpact 5200R

Fully modular rack-mounted VoIP, ISDN, analogue communications server. Max. 14 channels to service provider, 50 subscribers, 5 …

Up to 50 VoIP subscribers

Up to 20 ISDN or 20 analogue subscribers

Up to 32 VoIP channels simultaneously, of which 14 can be configured for external use (internet telephony)

Second Ethernet interface for the separation of data and VoIP

System telephony with digital telephones from the COMfortel® series

Features & technical data

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System functions

  • Trunk line authorisations for reduction of costs and for multi-company operation
  • System profiles (10 configurations max.) switchable by internal clock or manually by phone (internal and external)
  • Door terminal to exchange line calls (pharmacy function)
  • Automatic system-wide exchange line request
  • Busy-on-busy for internal and external calls, dynamical applicable for logged-in Call Agents
  • Call through for ISDN and VoIP trunk lines
  • Boss-secretary function
  • Direct line access
  • Speaker announcement (Intercom) to system telephones (single user and groups)
  • Bank holiday table for automatic switching of system profiles or wake-up calls
  • Call data printout (hotel) via network (PCL3)
  • Charge data management with max. 18,000 records
  • Call take-over (e.g. from integrated answering machine)
  • Group caller lists
  • Group functions with intelligent ringing schemes (ACD feature for Call Centres)
  • ISDN features such as CLIP, CW, AOC, CF, CCBS
  • Least Cost Routing Soft-LCR for VoIP, ISDN and POTS
  • Call brokering, three-party conference internal / via exchange line / via 2nd call channel
  • Emergency calls, 10 numbers with special rights and priority
  • Open query
  • Parallel call, simultaneous calling of a 2nd target and priority
  • Pick-up specific/global
  • Pick-up with pre-check
  • Project assignment of calls
  • Call diversion, follow me internal, cascadable
  • Protection against attacks with blocking, black lists, monitoring
  • Software interfaces
  • Call barring / exception lists, 10 each for incoming and outgoing calls
  • Announcement before answering unconditional / on busy, 10 announcements can be stored
  • Flexible rework time for Call Centres
  • Voicemail and fax functions
  • Waiting field for up to 14 simultaneous incoming calls
  • Music on Hold with insertable announcement, loadable WAV file

SIP convenience features for standard SIP phones

  • SIP-BLF, Busy Lamp Field acc. to RFC 4235
  • Pick-up pre-check
  • SIP-MWI (Message Waiting Indication), monitoring of the central voicemail and fax boxes acc. to RFC 3842
  • SIP text messages acc. to RFC 3428
  • Auto provisioning and status LEDs

Central address books

  • 2,000 contacts incl. photo, addresses and phone numbers
  • Separate address books for departments and multi-company operation
  • Comfortable operation via COMfortel system phones
  • Security access levels for administrator and user
  • Address book provisioning via LDAP
  • Usage of Google Contacts
  • Import of VCF and CSV files

Building and home automation

  • Max. 24 actuators, e.g. a/b Switching Modules or via http with IP switching relays
  • KNX/EIB integration via IP, e.g. with GIRA HomeServer
  • Time or key controlled operation of heating systems, aircondition lighting or blinds
  • Full integration of VoIP and analogue door intercom systems
  • Support for IP video intercom systems

VoIP telephony

  • 4 VoIP channels (external/internal) included, expansion to 32 VoIP channels possible
  • Dynamic internal/external VoIP channels
  • Fax over IP external (T.38 acc. ITU-T)
  • Excellent sound quality due to optimised echo cancellation and wideband audio with G.722
  • Remote extensions and mobile VoIP clients integration
  • MSNs in SIP-Trunk simultaneously
  • Call forwarding on busy (CFB), no reply (CFNR), unconditional (CFU) at carrier trunk, configuration dependent
  • Encrypted signalling (SIPS) and data transmission (SRTP)
  • Transfer of customer-specific calling number information with outgoing calls (CLIP no screening)
  • Individual gateways for each provider

Voicemail and fax

  • 1 voicemail channel and 1 voicemail box included
  • Expansion to up to 8 voicemail and fax channels with up to 40 boxes each
  • Fax sending via the network (Windows 7/8/10 and macOS)
  • Storage of the voice and fax messages on USB memory (not included)
  • Recording capacity (per 1 GByte storage): approx. 8.5 hours voice messages incl. announcements or approx. 3,500 fax pages
  • Call acceptance and individual announcements, depending on calling number, time and call type
  • Comfortable operation via corded COMfortel system phones
  • Substitute function
  • Message and fax forwarding via e-mail
  • Remote access of the voicemail boxes incl. voice guidance
  • Active and passive fax switch at analogue trunk lines

UCC functions

  • Softphone-functions for Windows, Android und iOS
  • Call setup and ending via the PC, incl. Outlook plug-in
  • Presence management with automatic status detection
  • Instant messaging for a better sharing of information
  • Contact data for local users and out of external data bases
  • Screen sharing for convinient cooperation
  • „Federation" as networking concept between external sites and companies
  • Platform independent (Windows, Mac, iOS, Android)

Supplementary smartphone apps

  • PBX Manager with switching of call forwardings log-in/-out in groups, retrieving of messages
  • COMfortel Mobile Business – seamless integration in iOS and Android, signalling of the business number, full flexibility, always reachable

Software interfaces

  • Recalling call data via SFTP
  • LAN TAPI (4 clients in scope of delivery)
  • Online name search (reverse search), adaptable
  • PBX Control API, e.g. retrieve caller lists, call forwarding ON/OFF, configuration switching, sending of fax/voicemail, switching relays, alarm status (start, acknowledgment, timeout), hotel (room status, call list, wake-up call) 

Installation and maintenance

  • Note: System activation by specialised dealer necessary (costs possible)
  • Administration via web interface, secure access via https
  • System access local via Ethernet and remote via Internet
  • System software update via local or remote PC upload
  • Central configuration of IP telephones (security by using certificates)
  • Auto provisioning for telephones of other brands
  • Easy configuration with COMfortel IP Editor
  • Selectable authorisation levels, password protected
  • IPv6 support
  • Second Ethernet port for a separate netzwork with own IP address range (with optional COMpact NET Module)

Unlockable options

  • Expansion with 4 VoIP channels up to 32 channels (a maximum of 32 VoIP channels possible in the system)
  • Expansion to 20 or 40 voicemail and fax boxes
  • Auto Attendant
  • PBX Call Assist
  • Hotel function
  • LAN-TAPI (for all subscribers), 4 included
  • SIP comfort package brand plus included auto provisioning for standard SIP phones
  • System activation (necessary for operation of the system)

Trunk lines 1



VoIP channels (SIP acc. RFC 3261), point-to-multipoint/point-to-point connection (SIP trunking) 2

0 - 4 14

S0 ports, point-to-multipoint/point-to-point connection (PTMP/PTP, Euro-ISDN, DSS-1), switchable to internal S0/UP0

0 min. | 3 max.

Analogue trunk line (tone dialling, CLIP capable)

0 min. | 6 max.

VoIP codecs trunk line

G.711, G.722, G.726, G.729, iLBC

Subscriber ports 1



VoIP subscribers

0 min. | 50 max.

VoIP channels (SIP acc. RFC 3261) 2

0 - 4 32

VoIP codecs internal

G.711, G.722, G.726, G.729, iLBC

Switchable S0/UP0 ports , point-to-multipoint connection (PTMP, Euro-ISDN, DSS-1)

0 min. | 10 max.

Range of the internal S0/UP0 ports

approx. 150 m / 1,000 m at Ø 0.6 mm

Analogue ports, symmetrical, pulse/tone dialling, CLIP/CNIP capable

0 min. | 20 max.

Range of the analogue ports

2 x 50 Ω, approx. 790 m at Ø 0.6 mm

Voicemail and fax system 1



Voicemail channels

1 8

Fax channels

0 min. | 8 max.

Voicemail boxes / fax boxes

1 / 0 40 / 40

Fax standard

T.30/T.38 acc. to ITU-T

Active and passive fax switch for analogue trunks


Door and relay connections



Door intercom systems analogue (a/b) or VoIP (SIP)


Door bell inputs

depending on the analogue/VoIP door intercom system

Door opener relay

depending on the analogue/VoIP door intercom system

Switching relays (door opener, staircase lighting, IP switch relay, a/b Switching Modul)


Additional connections 1



Ethernet ports 10/100 Base-T (10/100 MBit/s, twisted pair)

1 2

USB host V2.0 for printer and memory connection


Analogue audio output for announcements (e.g. a/b Audiobox)


Module slots


Technical data



Operating voltage

230 V ±10 %, 50 Hz

Power consumption

3.2 W 65 W


plastic, metal angles for 19" rack mounting

Dimensions (w x h x d)

325 mm x 88 mm x 240 mm

Weight (w/o modules)

approx. 1,700 g



Supported operating systems

Windows 7/8/10, macOS, Linux

  • 1 Possibly depending on the configuration of the telephone system
  • 2 VoIP channels can be configured individually internally/externally or as voicemail/fax channels

Delivery Scope

  • Base unit
  • Ethernet cable
  • Installation and setup guide

Datasheet download


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Satisfied Customers


"It is hard to imagine how difficult it would be to organise the practice without our new PBX – a COMpact 5200R. Now, when a patient calls, their file opens on the computer monitor automatically. Patients also appreciate that they can get through straight away, because there is effectively no longer …

Marcus W. // General Practitioner

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Agencies and law firms

„Justly valued by legal firms when it comes to technology“

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Transport and logistics

„Available anytime, anywhere – essential for a haulage company“

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