COMtrexx® Business

Systemphone compatibility-matrix as PDF-file

Recommended action for systems possibly affected by hacker attacks:

1. Deactivate all port forwarding to the ICT system!
2. Check the log and make sure that the logins are traceable
3. Change the username, PIN and admin password
4. Check whether there are newly created sub-admins, users, participants or groups and change the passwords
5. Change passwords for public VoIP providers
6. Check call deflection

Check the following points for all profiles and properties (users, participants, groups, etc.):

1. Check the dialling privileges
2. Check parallel call
3. Check call deflections
4. Check voicemail boxes, check activation of remote control and change PINs
5. Check the deputy functions of the voicemail boxes and the registered destinations
6. Check Follow-Me settings

Check other configurations:

1. Check whether remote access by telephone (switching functions remotely by telephone) is active. Change PINs or, if unused, switch them off
2. Check automatic reception, check activation and registered destinations
3. Check FMC/call through functions, check users and dialling privileges
4. Check entries in the IP release list

When using Auerswald IP system telephones with integrated voicemail:

1. Check the access data, change the password
2. Check the destinations for call deflections
3. Check the voicemail boxes, check activation of remote control and change PINs

COMtrexx Help → Softphone (Configuration)

Important: The COMfortel SoftPhone is available licence-free for a limited period of time. The COMfortel SoftPhone can also be used in the tryout mode in the COMtrexx. For permanent use, please contact your dealer or system partner.

Configuring the use of the COMfortel SoftPhone in the COMtrexx

• Requirement: Firmware from 1.6

   

1. Activate the proxy service to use the COMfortel SoftPhone under Administration > VoIP > Proxy server for COMfortel SoftPhone > Use proxy

2. Set up the phone and assign it to a user under Telephones > Assignment > +New

Note: Softphones are very often not tied to a location and are therefore created by default without a location. The correctly assigned location is necessary, among other things, so that the PBX can properly initiate an emergency call.

3. Enter an e-mail address for the transmission of the registration information.

Install Softphone in the device

The installation file for the COMfortel SoftPhone can be found here: COMfortel® SoftPhone

COMfortel SoftPhone Mobile: The clients are installed via the Google Play Store or Mac App Store.

Enter user name and password in the softphone

Note: The registration information for the COMfortel SoftPhone is emailed to the user when the phone is set up. Sending can be restarted later (e.g. after changing the user):

Note: The registration information can be copied here:

Note: If logs of a COMtrexx are required for diagnostic purposes by the support, you will receive a cfc file that enables the recording of certain system processes.

Setting up Wireshark logging in the COMtrexx

1. Import the cfc file under Administration > Service > Logging > Import.
2. Activate the logging under Logging activated.
3. Select Logging system > PCAP format (wireshark).
4. Save the changes.

Performing Wireshark logging

1. Open the Run dialogue (Windows + R).
2. Start Wireshark with the following command wireshark.exe -i TCP@IP_PBX:42231
   example wireshark.exe -i TCP@192.168.0.240:42231.

Wireshark starts with a new user interface

Note: To limit the file size for a longer recording, the maximum size of the files can be set in the recording options.

1. Open the recording options under Recording > Options > Export.
2. Configure the destination folder and file name for the recording under Open.
3. Activate the file size limitation under Automatically create a new file... > after > 20Megabyte.

Numbering and date/time are then appended to the file names: COMtrexx-Log_00001_20220404103804, COMtrexx-Log_00002_20220404104014

Requirements:

PBX firmware 8.2 or newer

• COMpact 4000
• COMpact 5x00(R)
• COMmander 6000
• COMtrexx firmware 1.6.1 or newer

COMfortel WS-500x firmware 2.48 or newer

• Alarm-Messaging or Alarm-Messaging-Location Licences in the DECT Manager

To use the alarm-messaging or alarm-messaging-location features, the provisioning file for the COMfortel IP DECT system must be supplemented in the telephone system.

Switching on the function:

<!-Switch on alarm messaging and location for all handsets--->.

  <oper name="set_hs_aml" value="@">
   <param name="LocationAML" value="1"/>
   <param name="MessagingAML" value="1"/>
  </oper>

OR

<!-- for individual handsets -->

  <oper name="set_hs_aml" value="IPUI des Handsets">
   <param name="LocationAML" value="1"/>
   <param name="MessagingAML" value="1"/>
  </oper>

Activate alarm server certificate:

  <oper name="set_uci">
   <param name="mosquitto.listener.enabled" value="1" />
  </oper>

Release of the ring tones in the COMfortel DECT handset:

  <settings version="1.0" productID="e2">
   <param name="AmlGlobal.0.HottestAlertNameHigh" value="High prio"/>
   <param name="AmlGlobal.0.HottestAlertNameMid" value="Medium prio"/>
   <param name="AmlGlobal.0.HottestAlertNameLow" value="Low prio "/>
  </settings>

If SIP text messages are to be displayed (e.g. with the call systems GIRA 834 Plus and Hospicall P3 or P7), the following must be added:

<!-- Set display name, priority, display duration, message memory duration and ringtone. -->

   <param name="SipProvider.0.AML_TitleText" value="GIRA Rufsystem"/>
   <param name="SipProvider.0.AML_Prio" value="3"/>
   <param name="SipProvider.0.AML_PresentationTimer" value="10"/>
   <param name="SipProvider.0.AML_TTL" value="3600"/>
   <param name="SipProvider.0.AML_AlertInfo" value="msg_melody_mid"/>

Assigning the AM and AML licenses

Download PDF (German) for setting up the messaging interfaces for the COMfortel® IP-DECT system and the COMfortel® D series via COMtrexx® autoprovisioning

Error messages on the SoftPhone

• 400 - Bad Request - Provisioning in the system is deactivated. This function must be activated for successful use of the COMfortel SoftPhone.
• 404 - Not Found - The phone does not exist in the system or no template has been assigned to it.
• 477|480|60 - Send failed - The telephone system cannot currently be reached via any of the Auerproxy servers because it is not currently logged on to any Auerproxy.
• 495 - unknown - The phone is no longer present on the system.
• 502 - Bad Gateway - The telephone system is not currently logged on to the Auerproxy (either no Internet connection or Auerproxy deactivated in the PBX).

The COMfortel SoftPhone can only be used if the internal registrar is set to LAN1.

Due to ever-increasing IT security requirements and new specifications from providers, Auerswald cannot guarantee that all telephones from other manufacturers can be put into operation and used permanently with the full range of functions. Especially with older third-party telephones, which no longer receive firmware updates from the respective manufacturer, functions can only be supported to a limited extent or not at all.

From Q1/24 onwards, it will be possible to extend software assurance beyond January 1st, 2025.

The price for software assurance will be around 20% of the full license price per user and year.

In principle, PBX Call Assist 5 can still be used. However, if the software assurance is not extended, the scope of features will be significantly limited: neither the Microsoft Teams app nor the latest versions of the mobile apps will be useable. In addition, systems without software assurance do not receive bug fixes and security updates, and there is no access to subsequent releases with new functions.

Yes, this will be possible. Additional costs will arise though if the software assurance is resumed after a break. We will provide more detailed information as soon as the software assurance prolongation is available in Q1/2024.

Requirements:

• PBX Call Assist version 5 (or higher)
• .net Framework version 4.8 (or higher) on UCServer PC
• PBX Call Assist 5 UCServer with Internet access to Microsoft services such as graph.microsoft.com and login.microsoftonline.com
• Office 365 E3 with Teams, or comparable
• Access to Azure Active Directory
• Consistency of users in the UCServer administration and in the Azure Active Directory.
• API permissions in the company (tenant) must be granted (admin and user consent) for the integration of PBX Call Assist 5 into Teams
• admin consent: Consent required to write presences
• user consent: Consent required to read presences

Process:

• Setup of PBX Call Assist 5 as a new installation or update
• Read tenant ID in the Microsoft Azure portal
• Allow “User consent and Admin consent” in the Azure portal
• Open UCServer administration > Services > Integration in MS Teams

Activate the function and enter the Microsoft Teams Tenant ID.

After login, grant user and administrator consent:

Please note that in the event of password changes or an expired password of the administrator or user account that was used for admin or user consent, the authorization must be reissued in the UCServer to ensure functionality.

Provision of the APP:
In the PBX Call Assist 5 installation package you will find the PBX Call Assist 5 manifest file “AppManifest.zip” in the “MS Teams” subfolder. This can be uploaded by the administrator in the Microsoft Teams Admin Center and installs the latest Call Assist app for Microsoft Teams

Use in Microsoft Teams:
After the PBX Call Assist app for Microsoft Teams has been released by the administrator in Microsoft Teams Admin Center, the app is available to all employees of the organization in the Microsoft Teams App Store under "Developed for your organization" and can be easily added to the Microsoft Teams client:

The user logs in with his user data (UCServer).

The service URL corresponds to the address of the UCServer in the network. Use http://localhost:7225

The PBX Call Assist app is then available to the user:

Workaround for the COMfortel IP-DECT system

With firmware 2.53 the number of AM and AML licenses present in the COMfortel IP DECT system is checked. If no licenses or less licenses than handsets are active in the system, in rare cases an error message appears in the handsets after some time. In addition, this instruction saves the manual assignment of AM and AML licenses to the handsets in the DECT Manager.
You can remedy this with this workaround:
Please create a new template for COMfortel WS-500 in the phone system. Then click on Edit.
In the provisioning file, search for „<!—Enable AML for all connected handsets".

Change these parameters:

<param name="LocationAML" value="0"/>
<param name="MessagingAML" value="0"/>

In the PBX, assign the provisioning file to the DECT manager. Perform provisioning. Open the provisioning file again.

Now the tag must be commented out:
Please cut out „-->“ in the first line.

<!-- Enable AML for all connected handsets -->
<oper name="set_hs_aml" value="$(m5x0.ipui)">
   <param name="LocationAML" value="0"/>
   <param name="MessagingAML" value="0"/>
</oper>

And add at the end of the tag

<!-- Enable AML for all connected handsets
<oper name="set_hs_aml" value="$(m5x0.ipui)">
   <param name="LocationAML" value="0"/>
   <param name="MessagingAML" value="0"/>
</oper>
-->

Perform provisioning.

Subsequently, in the DECT Manager under

Settings -> Handsets

Edit the appropriate handsets and enable and save messaging:

Messaging -> Yes

Setting up the alarm-messaging or alarm-messaging-location function via provisioning

https://www.auerswald-root.de/download/docs-xml/comtrexx/docs/latest/en/COMtrexx/index.html#context/FAQ_Rufumleitung_nicht_registriert