COMfortel® SoftPhone 2

New softphone and messaging solution with mobile and secure connection to COMtrexx and COMpact ICT systems

Cost-effective soft client for SIP telephony and instant messaging

Secure and easy PBX connection from anywhere via Auerswald Cloud Service – no VPN required

Apps for PC, Mac and smartphones with the same user interface

Keyboard shortcut for direct dialling and 1-click log-in and -out into call groups

Your advantages in detail

COMfortel SoftPhone 2 optimizes employee accessibility in a simple and secure way. The soft client for telephony and internal company chat is available for Windows, macOS, iOS and Android with a multi platform user license.

The secure and location-independent connection to your COMtrexx or COMpact ICT system is guaranteed by an innovative Auerswald cloud service, which makes the complex and maintenance-intensive connection via VPN superfluous.

COMfortel SoftPhone 2 is the cost-effective alternative to the comprehensive Unified Communication and Collaboration (UCC) solution PBX Call Assist. Whenever the premium functions of PBX Call Assist - integration into business processes, video chat or file and desktop sharing - are not required, COMfortel SoftPhone 2 is the best investment for COMtrexx and COMpact users. Thanks to the easy set-up by scanning a QR code, the COMfortel SoftPhone 2 is up and running straight away.

COMfortel SoftPhone 2 is available to all COMtrexx users without restriction after a test period if a maintenance contract has been agreed between the specialised trade partner and the user for the system (the basis for this is COMtrexx maintenance).

For users of a COMpact 4000, 5200(R) or 5500, the licenses for COMfortel SoftPhone 2 are available in the Auerswald online shop. Free 30-day test licenses for COMpact are also available in the shop.

Important note for current users of the previous version of COMfortel SoftPhone (1st generation): You can upgrade to COMfortel SoftPhone 2 free of charge until May 31, 2025! This means you benefit instantly from all the new advantages of the SoftPhone 2 at no additional cost. The only prerequisite: all user licenses of a system must be upgraded; a later downgrade is not possible.

Compatible products


Features & technical data

Everything you need to know about our products comes now. Scroll down for more information.

Softphone functionalities

  • On hold
  • Call query
  • Forwarding during a call
  • Establish inquiry
  • Connect inquiry
  • Call brokering
  • Allow call waiting
  • Conference
  • Group login / logout
  • Call flow display
  • Voicemail access

Presence management

  • BLF1
  • Automatic presence state detection1
  • Activate / deactivate "do not disturb"

Instant messaging

  • Sending text messages between two or more COMfortel SoftPhone clients

CTI functions

  • Outgoing call dialling with direct phone number input
  • Outgoing call dialling with selecting a phone number and executing via hotkey2
  • Displaying incoming calls in the call window
  • Call forwarding set/delete
  • Call protection set/delete
  • List of missed calls

Supported communication platforms

  • COMpact (from firmware version 8.6C)
  • COMtrexx (from firmware version 2.4.4)
1 for COMtrexx systems
2 only for Windows

Base

Max

Windows 10 (64-bit only) or Windows 11

macOS 14.6 (Sonoma) or higher

iPhone iOS 15.6 or higher

Android 8 (SDK level 26) or higher

Delivery Scope

ICT System

COMpact 4000

Semi-modular, wall-mounted compact VoIP ICT system; 10 channels to the service provider and 16 subscribers max., 2 expansion slots

COMpact 5200

Fully modular wall-mounted VoIP communications server with up to 20 channels to the service provider, 50 subscribers max. and 5 slots

COMpact 5200R

Fully modular rack-mounted VoIP communications server with up to 20 channels to service provider, 50 subscribers max. and 5 slots

COMpact 5500R

Fully modular, expandable VoIP device for 19" racks with up to 32 channels to service provider and 112 subscribers

COMtrexx® VM

Hardware independent soft PBX solution with up to 250 users and up to 250 parallel calls per system

COMtrexx® Next

The smallest COMtrexx appliance with the full range of Soft PBX features. Future-proof COMtrexx for expansion stages up to 40 users.

COMtrexx® Flex

Future-proof PBX appliance with optional legacy interface for up to 250 users

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