System functions
-
System profiles (10 configurations max.) switchable by internal clock or manually by phone (internal and external)
-
Bank holiday table for automatic switching of system profiles or wake-up calls
-
Trunk line authorisations for reduction of costs and for multi-company operation
-
Private trunk line access with user-related password, usable from all extensions
-
Automatic system-wide exchange line request
-
Direct line access
-
Call through for ISDN and VoIP trunk lines
-
Waiting field for up to 14 simultaneous incoming calls1
-
Announcement before answering unconditional / on busy, 10 announcements can be stored
-
Music on Hold with insertable announcement, loadable WAV file
-
ISDN features such as CLIP, CW, AOC, CF, CCBS
-
Least Cost Routing Soft-LCR for VoIP, ISDN and POTS
-
Emergency calls, 10 numbers with special rights and priority
-
Call barring / exception lists, 10 each for incoming and outgoing calls
-
Protection against attacks with blocking, black lists, monitoring
-
Call data management with max. 18,000 records
-
Project assignment of calls
-
Call data printout (hotel) via network (PCL3)
-
Group caller lists1
-
Group functions with intelligent ringing schemes (ACD feature for Call Centres)
-
Flexible rework time for Call Centres
-
Parallel call, simultaneous calling of a 2nd target and priority
-
Busy-on-busy for internal and external calls, dynamical applicable for logged-in Call Agents
-
Call brokering, three-party conference internal / via exchange line / via 2nd call channel
-
Open query / up to 10 on-hold positions
-
Pickup specific/global
-
Pickup with pre-check1
-
Boss-secretary function1
-
Call diversion, follow me internal, cascadable
-
Door terminal to exchange line calls (pharmacy function)
-
Voicemail and fax functions
-
Call take-over (e.g. from integrated answering machine)
-
Speaker announcement (Intercom) to system telephones (single user and groups)
-
Software interfaces
-
Supporting CTI basic functions (the most important phone functions like initiating a call, accepting a call, ending a call, holding a call, toggling calls, call transfer, starting a three party conference, pickup)2
SIP convenience features for standard SIP phones
-
SIP-BLF, Busy Lamp Field acc. to RFC 4235
-
Pickup pre-check3
-
SIP-MWI (Message Waiting Indication), monitoring of the central voicemail and fax boxes acc. to RFC 3842
-
SIP text messages acc. to RFC 3428
-
Auto provisioning and status LEDs4
Central address books
-
2,000 contacts
-
Separate address books for departments and multi-company operation
-
Comfortable operation via COMfortel system phones
-
Security access levels for administrator and user
-
Address book provisioning via LDAP
-
Usage of Google Contacts
-
Import of VCF and CSV files
Building and home automation
-
Max. 24 actuators, e.g. a/b Switching Modules or via http with IP switching relays
-
KNX/EIB integration via IP, e.g. with GIRA HomeServer
-
Time or key controlled operation of heating systems, aircondition lighting or blinds1
-
Full integration of VoIP and analogue door intercom systems
-
Support for IP video intercom systems1
VoIP telephony
-
4 VoIP channels (external/internal) included, expansion to 32 VoIP channels possible5
-
Dynamic internal/external VoIP channels
-
Fax over IP external (T.38 acc. ITU-T)
-
Excellent sound quality due to optimised echo cancellation and wideband audio with G.7226
-
Integration of external extensions (information on the location of the telephone is taken into account in an emergency call) and mobile clients
-
MSNs in SIP-Trunk simultaneously
-
Call forwarding on busy (CFB), no reply (CFNR), unconditional (CFU) at carrier trunk, configuration dependent
-
Encrypted signalling (SIPS) and data transmission (SRTP)
-
Transfer of customer-specific calling number information with outgoing calls (CLIP no screening)
-
Individual gateways for each provider
Voicemail and fax
-
1 voicemail channel and 1 voicemail box included
-
Expansion to up to 8 voicemail and fax channels with up to 40 boxes each5
-
Fax sending via the network (Windows 7/8/10)
-
Storage of the voice and fax messages on USB memory (not included)
-
Recording capacity (per 1 GByte storage): approx. 8.5 hours voice messages incl. announcements or approx. 3,500 fax pages
-
Call acceptance and individual announcements depending on calling number, time and call type
-
Comfortable operation via corded COMfortel system phones
-
Substitute function
-
Message and fax forwarding via e-mail
-
Remote access of the voicemail boxes incl. voice guidance
-
Active and passive fax switch at analogue trunk lines
COMfortel SoftPhone
-
Softclient for the base functionality SIP telefony and messaging
-
Secure and simple PBX connection from anywhere via Auerswald cloud service
-
Softphone for Windows, iOS and Android
UCC functions
-
Softphone-functions for Windows, Android und iOS
-
Call setup and ending via the PC, incl. Outlook plug-in
-
Presence management with automatic status detection
-
Alignment with MS Teams
-
Instant messaging for a better sharing of information
-
Contact data for local users and out of external data bases
-
Screen sharing for convinient cooperation
-
„Federation" as networking concept between external sites and companies
-
Platform independent (Windows, Mac, iOS, Android)
Supplementary smartphone apps
-
COMfortel Mobile Business – seamless integration in iOS and Android, signalling of the business number, full flexibility, always reachable6
-
PBX Manager with switching of call forwardings log-in/-out in groups, retrieving of messages
Software interfaces
-
Recalling call data via SFTP
-
LAN TAPI (4 clients in scope of delivery)5
-
Online name search (reverse search), adaptable
-
PBX Control API, e.g. caller lists, call forwarding ON/OFF, configuration switching, sending fax/voicemail, switching relays, alarm status, hotel
Installation and maintenance
-
Note: System activation by specialised dealer necessary (costs possible)
-
Administration via web interface, secure access via https
-
System access local via Ethernet and remote via Internet
-
System software update via local or remote PC upload
-
Central configuration of IP telephones (security by using certificates)1
-
Auto provisioning for telephones of other brands4
-
Easy configuration with COMfortel IP Editor
-
Selectable authorisation levels, password protected
-
IPv6 support
-
Second Ethernet port for a separate netzwork with own IP address range (with optional COMpact NET Module)
Unlockable options
-
System activation (necessary for operation of the system)
-
Expansion with 4 VoIP channels up to 32 channels (a maximum of 32 VoIP channels possible in the system)
-
Expansion to 20 or 40 voicemail and fax boxes
-
Auto Attendant
-
Hotel function7
-
LAN-TAPI (for all subscribers)
-
PBX Call Assist
-
COMfortel SoftPhone
-
SIP comfort package brand plus included auto provisioning for standard SIP phones4
-
Extension to configure up to 20 external channels to the service provider (fixed or dynamic)8
-
Expansion of the on-hold positions from 10 to 309
-
Comfort package D series (call flow display and intercom call)9
1 With COMfortel 1400 IP / 2600 IP / 3600 IP
2 Firmware version 7.6B or higher
3 Is only supported for the telephone models D-400/D-600 and D-210/D-200 in operation with an extension.
4 Auto-provisioning currently for phones made by Yealink and Snom
5 Paid activation required
6 With system firmware 7.4
7 With COMfortel 1400 / 1600 / 2600
8 With system firmware 7.8A
9 With system firmware 8.2B or higher
Trunk lines
1 |
Base
|
Max
|
VoIP channels (SIP acc. RFC 3261), point-to-multipoint/point-to-point connection (SIP trunking)
2 |
0 - 4
|
20
|
S0 ports, point-to-multipoint/point-to-point connection (PTMP/PTP, Euro-ISDN, DSS-1), switchable to internal S0/UP0 |
0 min. | 3 max.
|
Analogue trunk line (tone dialling, CLIP capable)
|
0 min. | 6 max.
|
VoIP codecs trunk line
|
G.711, G.722, G.726, G.729, iLBC
|
Subscriber ports
1 |
Base
|
Max
|
VoIP subscribers
|
0 min. | 50 max.
|
VoIP channels (SIP acc. RFC 3261)
2 |
0 - 4
|
32
|
VoIP codecs internal
|
G.711, G.722, G.726, G.729, iLBC
|
Switchable S0/Up0 ports, point-to-multipoint connection (PTMP, Euro-ISDN, DSS-1)
|
0 min. | 10 max.
|
Range of the internal S0/UP0 ports
|
approx. 150 m / 1,000 m at Ø 0.6 mm
|
Analogue ports, symmetrical, pulse/tone dialling, CLIP/CNIP capable
|
0 min. | 20 max.
|
Range of the analogue ports
|
2 x 50 Ω, approx. 790 m at Ø 0.6 mm
|
Voicemail and fax system
1 |
Base
|
Max
|
Voicemail channels
|
1
|
8
|
Fax channels
|
0 min. | 8 max.
|
Voicemail boxes / fax boxes
|
1 / 0
|
40 / 40
|
Fax standard
|
T.30/T.38 acc. to ITU-T
|
Active and passive fax switch for analogue trunks
|
yes
|
Door and relay connections
|
Base
|
Max
|
Door intercom systems analogue (a/b) or VoIP (SIP)
|
8
|
Door bell inputs
|
depending on the analogue/VoIP door intercom system
|
Door opener relay
|
depending on the analogue/VoIP door intercom system
|
Switching relays (door opener, staircase lighting, IP switch relay, a/b Switching Modul)
|
24
|
Additional connections
1 |
Base
|
Max
|
Ethernet ports 10/100 Base-T (10/100 MBit/s, twisted pair)
|
1
|
2
|
USB host V2.0 for printer and memory connection
|
1
|
Analogue audio output for announcements (e.g. a/b Audiobox)
|
4
|
Module slots
|
5+1
|
Technical data
|
Base
|
Max
|
Operating voltage
|
230 V ±10 %, 50 Hz
|
Power consumption
|
3.2 W
|
55 W
|
Housing
|
plastic, chassis with cover
|
Dimensions (w x h x d)
|
334 mm x 331 mm x 94.5 mm
|
Weight (w/o modules)
|
approx. 1,600 g
|
Compliance
|
CE
|
Supported operating systems
|
Windows 7/8/10, macOS, Linux
|
- Possibly depending on the configuration of the telephone system
- VoIP channels can be configured individually internally/externally or as voicemail/fax channels
Delivery Scope
- Base unit
- Ethernet cable
- Installation and setup guide
Module
COMpact 2BRI Module
Expansion module for COMpact systems with two variable ISDN ports (external/internal)
COMpact 2FXO Module
Expansion module for COMpact systems with two analogue trunk lines including fax switch (active/passive)
COMpact 4FXS Module
Expansion module for COMpact systems as well asl COMtrexx Business and COMtrexx Flex with four additional analogue extensions.
COMpact NET Module
Expansion for COMpact 5200/5200R/5500R and COMtrexx Business with a second Ethernet interface
Accessories
a/b-Audiobox
Adapter for connecting a loudspeaker system to an analogue extension connection of an ICT system
Software
PBX Call Assist 5
Unified communications solution with CTI, cross-media presence management and individual/group chat