Support

Requirements:

• PBX Call Assist version 5 (or higher)
• .net Framework version 4.8 (or higher) on UCServer PC
• PBX Call Assist 5 UCServer with Internet access to Microsoft services such as graph.microsoft.com and login.microsoftonline.com
• Office 365 E3 with Teams, or comparable
• Access to Azure Active Directory
• Consistency of users in the UCServer administration and in the Azure Active Directory.
• API permissions in the company (tenant) must be granted (admin and user consent) for the integration of PBX Call Assist 5 into Teams
• admin consent: Consent required to write presences
• user consent: Consent required to read presences

Process:

• Setup of PBX Call Assist 5 as a new installation or update
• Read tenant ID in the Microsoft Azure portal
• Allow “User consent and Admin consent” in the Azure portal
• Open UCServer administration > Services > Integration in MS Teams

Activate the function and enter the Microsoft Teams Tenant ID.

After login, grant user and administrator consent:

Please note that in the event of password changes or an expired password of the administrator or user account that was used for admin or user consent, the authorization must be reissued in the UCServer to ensure functionality.

Provision of the APP:
In the PBX Call Assist 5 installation package you will find the PBX Call Assist 5 manifest file “AppManifest.zip” in the “MS Teams” subfolder. This can be uploaded by the administrator in the Microsoft Teams Admin Center and installs the latest Call Assist app for Microsoft Teams

Use in Microsoft Teams:
After the PBX Call Assist app for Microsoft Teams has been released by the administrator in Microsoft Teams Admin Center, the app is available to all employees of the organization in the Microsoft Teams App Store under "Developed for your organization" and can be easily added to the Microsoft Teams client:

The user logs in with his user data (UCServer).

The service URL corresponds to the address of the UCServer in the network. On a local system use http://localhost:7224, on a remote system use http://ip-address:7224

The PBX Call Assist app is then available to the user: