"When it comes to telephones for a hotel, there are always two perspectives: the guest wants a simple end device that is reasonably attractive in appearance, whereas for the personnel it is an important tool for guaranteeing perfect service. In this respect, there was plenty of room for improvement, something that has been made clear since we had a specialised dealer install new room telephones COMfortel 1200. He couldn't understand, for example, why it rang for so long when he called from time to time and he also made a few suggestions for monitoring. We now have a server COMmander 6000R that has proved its worth in every way possible: for checking in and checking out, for determining the room status, for invoicing, for automatically recording telephone charges and items taken from the minibar, for wake-up calls and much more. Above all, callers no longer need to wait to get through. When the front office is called directly, the automatic reception greets the caller and forwards the call on. In addition to an advantage in terms of service, we are now better equipped when it comes to security too. We can play the specific images from our IP cameras on the COMfortel 3600 IP telephone display by simply pressing the key. Bulky monitors are therefore no longer necessary."