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COMtrexx® Business

COMtrexx Business is a manufacturer-assembled solution for up to 150 users with up to 40 simultaneous calls. The optionally integrated gateway supports up to 20 analogue terminals. With the expansion option of an additional Ethernet port, the system becomes a real all-rounder.

Downloads

Designation
Operating system

Version 1.6.4 (Stable) | 22.06.2022
V7.4.2.5993 (Stable) | 02.06.2022
Windows 10 32-/64-Bit
Windows Server 2022
macOS High Sierra (10.13)
macOS Mojave (10.14)
Windows Server 2012 R1 (limited range of functions/eingeschränkter Funktionsumfang)
Windows Server 2019
Windows Server 2012 R2
Windows Server 2008 R2 Service Pack 1
Windows Server 2016
Windows Server 2008 R2
Windows 8.1 32-/64-Bit (Windows RT is not supported)
Windows 7 32-/64-Bit SP1
Windows 11
macOS Catalina (10.15)
1.0.4 (Stable) | 30.03.2022
Google Android
Apple IOS
5.5.9 (Stable) | 30.03.2022
Windows 11
Windows 10 32-/64-Bit
Windows 8.1 32/64 Bit (Windows RT is not supported/wird nicht unterstützt)
V1.4.4.1 (Stable) | 09.07.2020
Windows 10 32-/64-Bit
Windows 7 32-/64-Bit SP1
Windows 8.1 32-/64-Bit (Windows RT is not supported)
Windows Server 2008 R2
Windows 2012 Server
Windows 2012 Server R1
V 2.4.2.29 (Stable) | 23.06.2021
Windows 10 32-/64-Bit
Windows 7 32-/64-Bit SP1
Windows 8.1 32-/64-Bit (Windows RT is not supported)
Windows Server 2008 R2
Windows 2012 Server
Windows Server 2016
Windows Server 2019
Windows 2012 Server R1
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Documentations

LanguagesCurrent version
COMmander/COMpact PBX as a/b gateway V01 03/2022 PDF
V01 03/2022 PDF
V01 03/2022 PDF
Advanced Information V04 03/2022 Online PDF
V04 03/2022 Online PDF
Statements of conformity V03 06/2020 PDF
Instructions V03 03/2022 PDF

Advanced Information

General information

Help/Instructions for COMtrexx from firmware version 1.6.0

 

New descriptions

a/b gateway

COMmander/COMpact PBXs from Auerswald/FONtevo as a/b gateway on the COMtrexx.

Feature level

Introduction of a feature level in preparation for future firmware versions: If there is a difference between the current feature level of the PBX and the maximum possible feature level, the full range of functions of the PBX cannot be used.

Information on Release 1.6

Contains information about the new firmware version

Softphone

New function.

 

Changed descriptions

Remote configuration

Note on possible threats from port forwarding. ARA descriptions removed as not supported. Links to functions via external phone.

Licences

The PBX regularly carries out a comparison of the licences purchased. After purchasing additional licences, the comparison can also be started.

NAT Keep-Alive

Extended function.

Logging

Supplementary information on the PCAP format.

Certificates

New entry fields for provider certificates.

 

Removed descriptions

UPnP

Description removed as not supported.

 

Bug Fixes

Restoring firmware

Incorrect note on time limit removed.

Contacts/LDAP

Corrected information on LDAP contact groups.

 

Several editorial changes

General information

Help/Instructions for COMtrexx Bsuiness from firmware version 1.6.0

 

Changed descriptions

Important Information

Declaration of conformity: manufacturer and webseit added

First Setup

Opening the Web Interface: procedure revised

 

Several editiorial changes

FAQs

Error messages on the SoftPhone

  • 400 - Bad Request - Provisioning in the system is deactivated. This function must be activated for successful use of the COMfortel SoftPhone.
  • 404 - Not Found - The phone does not exist in the system or no template has been assigned to it.
  • 477|480|60 - Send failed - The telephone system cannot currently be reached via any of the Auerproxy servers because it is not currently logged on to any Auerproxy.
  • 495 - unknown - The phone is no longer present on the system.
  • 502 - Bad Gateway - The telephone system is not currently logged on to the Auerproxy (either no Internet connection or Auerproxy deactivated in the PBX).

Note: If logs of a COMtrexx are required for diagnostic purposes by the support, you will receive a cfc file that enables the recording of certain system processes.

 

Setting up Wireshark logging in the COMtrexx

 

  1. Import the cfc file under Administration > Service > Logging > Import.
  2. Activate the logging under Logging activated.
  3. Select Logging system > PCAP format (wireshark).
  4. Save the changes.

Performing Wireshark logging

  1. Open the Run dialogue (Windows + R).
  2. Start Wireshark with the following command wireshark.exe -i TCP@IP_PBX:Port, example wireshark.exe -i TCP@192.168.0.240:42231.

Wireshark starts with a new user interface

Note: To limit the file size for a longer recording, the maximum size of the files can be set in the recording options.

  1. Open the recording options under Recording > Options > Export.
  2. Configure the destination folder and file name for the recording under Open.
  3. Activate the file size limitation under Automatically create a new file... > after > 20Megabyte.

Numbering and date/time are then appended to the file names: COMtrexx-Log_00001_20220404103804, COMtrexx-Log_00002_20220404104014

Important: The COMfortel SoftPhone is available licence-free for a limited period of time. The COMfortel SoftPhone can also be used in the tryout mode in the COMtrexx. For permanent use, please contact your dealer or system partner.

 

Configuring the use of the COMfortel SoftPhone in the COMtrexx

 

  • Requirement: Firmware from 1.6

     

  1. Activate the proxy service to use the COMfortel SoftPhone under Administration > VoIP > Proxy server for COMfortel SoftPhone > Use proxy
  1. Set up the phone and assign it to a user under Telephones > Assignment > +New

Note: Softphones are very often not tied to a location and are therefore created by default without a location. The correctly assigned location is necessary, among other things, so that the PBX can properly initiate an emergency call.

  1. Enter an e-mail address for the transmission of the registration information.

Install Softphone in the device

The installation file for the COMfortel SoftPhone can be found here: COMfortel® SoftPhone

COMfortel SoftPhone Mobile: The clients are installed via the Google Play Store or Mac App Store.

 

Enter user name and password in the softphone

Note: The registration information for the COMfortel SoftPhone is emailed to the user when the phone is set up. Sending can be restarted later (e.g. after changing the user):

Note: The registration information can be copied here:

Important: The COMfortel SoftPhone is available licence-free for a limited period of time. The COMfortel SoftPhone can also be used in the tryout mode in the COMtrexx. For permanent use, please contact your dealer or system partner.

 

Configuring the use of the COMfortel SoftPhone in the COMtrexx

 

  • Requirement: Firmware from 1.6

     

  1. Activate the proxy service to use the COMfortel SoftPhone under Administration > VoIP > Proxy server for COMfortel SoftPhone > Use proxy
  1. Set up the phone and assign it to a user under Telephones > Assignment > +New

Note: Softphones are very often not tied to a location and are therefore created by default without a location. The correctly assigned location is necessary, among other things, so that the PBX can properly initiate an emergency call.

  1. Enter an e-mail address for the transmission of the registration information.

Install Softphone in the device

The installation file for the COMfortel SoftPhone can be found here: COMfortel® SoftPhone

COMfortel SoftPhone Mobile: The clients are installed via the Google Play Store or Mac App Store.

 

Enter user name and password in the softphone

Note: The registration information for the COMfortel SoftPhone is emailed to the user when the phone is set up. Sending can be restarted later (e.g. after changing the user):

Note: The registration information can be copied here:

Recommended action for systems possibly affected by hacker attacks:

  1. Deactivate all port forwarding to the ICT system!
  2. Check the log and make sure that the logins are traceable
  3. Change the username, PIN and admin password
  4. Check whether there are newly created sub-admins, users, participants or groups and change the passwords
  5. Change passwords for public VoIP providers
  6. Check call deflection

 

Check the following points for all profiles and properties (users, participants, groups, etc.):

  1. Check the dialling privileges
  2. Check parallel call
  3. Check call deflections
  4. Check voicemail boxes, check activation of remote control and change PINs
  5. Check the deputy functions of the voicemail boxes and the registered destinations
  6. Check Follow-Me settings

 

Check other configurations:

  1. Check whether remote access by telephone (switching functions remotely by telephone) is active. Change PINs or, if unused, switch them off
  2. Check automatic reception, check activation and registered destinations
  3. Check FMC/call through functions, check users and dialling privileges
  4. Check entries in the IP release list

 

When using Auerswald IP system telephones with integrated voicemail:

  1. Check the access data, change the password
  2. Check the destinations for call deflections
  3. Check the voicemail boxes, check activation of remote control and change PINs