The COMpact 5200R is just that, compact and easy to use but with the features of a large ICT solution in a small and convenient footprint. The COMpact 5200 is rack mounted and provides a fully integrated modular solution for your ISDN, analogue, mixed or full voip solution.
Languages | Current version | ||
---|---|---|---|
Drilling Template | 04 02/2017 | ||
Automatic exchange line request and the fax printer driver | 0816 | ||
0816 | |||
Statements of conformity | V03 06/2020 | ||
Instructions | V04 07/2020 | ||
Advanced Information | V13 09/2020 | Online PDF | |
V13 09/2020 | Online PDF | ||
V13 09/2020 | Online PDF |
Licenses: Path adapted
Important Information
Safety information: New sorting in categories
Safety information Location Characteristics: Note about children complemented
Commissioning (COMpact 5200)
Closing the Casing: Note about strain relief complemented
Several editiorial changes
Alarm: Setting path adapted
Fixed Mobile Convergence (FMC): Description revised
activation: Description for new option added
Powering Down and Switching Off: Description revised
Ringer tones: Image for ringtone signalling added, corresponding text description removed.
Emergency Calls: Setting path adapted
Provisioning for IP Phones > Provisioning COMfortel D-series / 3600 IP: Description for COMfortel 3600 IP added
Number presentation: Description revised
Music on Hold/announcements: Setting paths adapted
Short reference > Alarm > Recording an Announcement (on an Internal Phone) / Deleting the Announcement (on an Internal Phone) / Listening to the Announcement (on an Internal Phone): Description revised due to function changes
Public switched tel. networks > VoIP > Settings of the VoIP Provider > Preferences > EarlyMedia Support: Description for new option added
Subscriber (scr.) > Features / Functional Overview > Settings of the Subscriber Properties > VoIP settings > RTP encryption: Description revised
Subscriber (scr.) > All subscribers > Settings all Subscribers > Max. duration of switched/forwarded calls: external with external (1..600 min.): Description revised
Functions > Music on Hold/announcements > Settings for Music On Hold and Announcements: Description revised
Administration > Firmware update and restart > Management of the Firmware Updates > Power down of the PBX: Description revised
Several editiorial changes
Alarm: Setting path adapted
Fixed Mobile Convergence (FMC): Description revised
activation: Description for new option added
Powering Down and Switching Off: Description revised
Ringer tones: Image for ringtone signalling added, corresponding text description removed.
Emergency Calls: Setting path adapted
Provisioning for IP Phones > Provisioning COMfortel D-series / 3600 IP: Description for COMfortel 3600 IP added
Number presentation: Description revised
Music on Hold/announcements: Setting paths adapted
Short reference > Alarm > Recording an Announcement (on an Internal Phone) / Deleting the Announcement (on an Internal Phone) / Listening to the Announcement (on an Internal Phone): Description revised due to function changes
Public switched tel. networks > VoIP > Settings of the VoIP Provider > Preferences > EarlyMedia Support: Description for new option added
Subscriber (scr.) > Features / Functional Overview > Settings of the Subscriber Properties > VoIP settings > RTP encryption: Description revised
Subscriber (scr.) > All subscribers > Settings all Subscribers > Max. duration of switched/forwarded calls: external with external (1..600 min.): Description revised
Functions > Music on Hold/announcements > Settings for Music On Hold and Announcements: Description revised
Administration > Firmware update and restart > Management of the Firmware Updates > Power down of the PBX: Description revised
Several editiorial changes
Alarm: Setting path adapted
Fixed Mobile Convergence (FMC): Description revised
activation: Description for new option added
Powering Down and Switching Off: Description revised
Ringer tones: Image for ringtone signalling added, corresponding text description removed.
Emergency Calls: Setting path adapted
Provisioning for IP Phones > Provisioning COMfortel D-series / 3600 IP: Description for COMfortel 3600 IP added
Number presentation: Description revised
Music on Hold/announcements: Setting paths adapted
Short reference > Alarm > Recording an Announcement (on an Internal Phone) / Deleting the Announcement (on an Internal Phone) / Listening to the Announcement (on an Internal Phone): Description revised due to function changes
Public switched tel. networks > VoIP > Settings of the VoIP Provider > Preferences > EarlyMedia Support: Description for new option added
Subscriber (scr.) > Features / Functional Overview > Settings of the Subscriber Properties > VoIP settings > RTP encryption: Description revised
Subscriber (scr.) > All subscribers > Settings all Subscribers > Max. duration of switched/forwarded calls: external with external (1..600 min.): Description revised
Functions > Music on Hold/announcements > Settings for Music On Hold and Announcements: Description revised
Administration > Firmware update and restart > Management of the Firmware Updates > Power down of the PBX: Description revised
Several editiorial changes
This FAQ describes the simple first setup of Auerswald VoIP systemphones by using zero-touch configuration thus setting the phone's provider and account configuration by the PBX (basic provisioning).
Supported by the following PBXs (from version 6.6D):
Supported by the following IP systemphones (from version 2.6B):
Technical requirements:
Screenshot of the phone's Zero-Touch-configuration (only displayed in factory default):
Procedure:
Note:
The Phone language can be set in the pbx:
Due to the increased volume of telephone traffic, the transfer points of VoIP providers may reach their capacity limits. A solution is sought by the providers through load balancing. The load distribution is done with a DNS SRV query. The DNS SRV is used to enable the provider to notify the registrars prioritised by him. The DNS resolution must be carried out by the provider. For this purpose, the router must use the DNS servers of the provider.
Current ICT systems:
Note the following points in the configuration:
Early generations of hybrid telephone systems:
These systems do not support the dynamic procedure and can therefore no longer be operated on the respective VoIP account after platform changeover. In these cases, the ICT system must be replaced by a compatible system.
Aaron
Aaron.ai is listed as a VoIP Provider, but Aaron is actually a service provider that offers automated Voice services, as such no calls can be placed or received through a Aaron trunk. Aaron provides their customers with a dedicated number for their SIP services which allows the customers to forward calls to this number (and this number only) on a Aaron trunk.
To make sure that only the dedicated calls a routed to Aaron and no other calls are routed this way some special settings are required.
Step 1: under “Public switched tel. Networks”→ VoIP→ Provider click import and select the Aaron template.
Step 2: under VoIP→ Accounts add a new Account with the credentials provided by Aaron.
Step 3: In “Subscriber (scr.)”→ Profiles → Configuration add a new profile named “No Aaron” based on “Standard Phone”, which has to be assigned to all telephones with outside lines instead of the “Standard Phone” profile. Activate the Profile override for “Exchange line authorisation” and switch it to “Exchange line dependent”. Under “Expert” switch Aaron to “Only internal” and save the settings.
Step 4: Assign the new profile “No Aaron” to all phones.
Step 5: Add a new Dummy Subscriber which will be used to forward calls to Aaron. The Dummy can not use the Profile “No Aaron” but will have to use the Standard phone profile. However in “Subscriber (scr.)”→ Phone numbers → (Dummy Account) → “Exchange line settings”→ “Exchange line authorisation” you have to switch it to “Exchange line dependent” and use the Expert button to set all providers beside Aaron to “Only incomming”. Aaron should be switched to National or International if the number Aaron provided you is not a national number for you.
Further you will have to set and activate “CF (call forwarding) immediately” to the SIP Access number provided by Aaron and activate “cascading” for the Dummy Subscriber.
Save the settings.
Take note: If further subscribers are added you have to make sure they use the “No Aaron” profile.
Use: by setting CF on busy or CF on no reply to the number of the dummy subscriber, calls can now be transferred to Aaron.
Hackers always use the same method: they are looking for companies whose PBX has an integrated voicemail function (answering machine) in order to manipulate it via remote access. All PBXs that have been recently manipulated showed poor security measures such as insecure PINs. Auerswald PBXs have sufficient security mechanisms. But they have to be used!
Therefore, please follow the following recommendations to protect your Auerswald PBX against such attacks:
As installer and operator (customer) of telecommunication equipment you are legally obligated (Telekommunikationsgesetz § 108) to ensure the unhindered and prioritized routing of emergency calls (numbers 110 and 112).
Therefore please note the following essentials:
Note: Update your COMpact 4000/5000/5000R or COMmander 6000/R/RX to the current firmware as soon as possible and on older systems check the configured emergency numbers 110 and 112 as well as the emergency medical services 116117.
Storage specifications (USB stick, SD-card)
USB-stick
PBXs | |||||
Device | max. storage capacity | min. write speed | min. read speed | min. number of write cycles | filesystem format |
COMpact 3000 | 16 GB | 4 MByte/sec | 6 MByte/sec | 1M. | FAT/FAT32 |
COMpact 4000 | 16 GB | 6 MByte/sec | 9 MByte/sec | 2M. | FAT/FAT32 (will be reformatted to EXT4 by the system) |
COMpact 5000 | 16 GB | 6 MByte/sec | 9 MByte/sec | 2M. | FAT/FAT32 (will be reformatted to EXT4 by the system) |
COMpact 50x0 VoIP | 16 GB | 6 MByte/sec | 9 MByte/sec | 2M. | FAT/FAT32 |
COMmander 6000 without VMF-module | 16 GB | 6 MByte/sec | 9 MByte/sec | 2M. | FAT/FAT32 (will be reformatted to EXT4 by the system) |
Telephones | |||||
Device | max. storage capacity | min. write speed | min. read speed | min. number of write cycles | filesystem format |
COMfortel VoIP 2500 AB | 4 GB | 4 MByte/sec | 6 MByte/sec | 200.000 | FAT/FAT32 |
COMfortel 3200 | 32 GB | 2 MByte/sec | 2 MByte/sec | 10.000 | FAT/FAT32 |
COMfortel 3500 | 32 GB | 2 MByte/sec | 2 MByte/sec | 10.000 | FAT/FAT32 |
SD-card
PBXs | |||||
Device | max. storage capacity | min. write speed | min. read speed | min. number of write cycles | filesystem format |
COMpact 3000 | 16 GB | 5 MByte/sec | 8 MByte/sec | 200.000 | FAT/FAT32 |
COMpact 4000 | SD-card is embedded and cannot be replaced by the user. | ||||
COMpact 5000 | SD-card is embedded and cannot be replaced by the user. | ||||
COMmander 6000 ohne VMF-Modul | SD-card is embedded and cannot be replaced by the user. | ||||
VMF-Modul | 16 GB | 9 MByte/sec | 15 MByte/sec | 4M. | FAT/FAT32 |
Telephones | |||||
Device | max. storage capacity | min. write speed | min. read speed | min. number of write cycles | filesystem format |
COMfortel 1400 (MicroSD) | 16 GB | 3 MByte/sec | 3 MByte/sec | 200.000 | FAT/FAT32 |
COMfortel 1400 IP (MicroSD) | 16 GB | 3 MByte/sec | 3 MByte/sec | 200.000 | FAT/FAT32 |
COMfortel 2500 | 4 GB | 3 MByte/sec | 3 MByte/sec | 200.000 | FAT |
COMfortel 2600 | 16 GB | 3 MByte/sec | 3 MByte/sec | 200.000 | FAT/FAT32 |
COMfortel 2600 IP | 16 GB | 3 MByte/sec | 3 MByte/sec | 200.000 | FAT/FAT32 |
COMfortel 3200 | 16 GB | 3 MByte/sec | 3 MByte/sec | 200.000 | FAT/FAT32 |
COMfortel 3500 | 16 GB | 3 MByte/sec | 3 MByte/sec | 200.000 | FAT/FAT32 |
COMfortel 3600 IP | 16 GB | 3 MByte/sec | 3 MByte/sec | 200.000 | FAT/FAT32 |
Accessories | |||||
Device | max. storage capacity | min write speed | min. read speed | min. number of write cycles | filesystem format |
WG-640 | 4 GB | 2 MByte/sec | 3 MByte/sec | 2.000.000 | FAT/FAT32 |
Info for using 16GB SD-cards:
Please note that the device's operating speed can get reduced due to the larger storage size.
In this case it is recommend to format the SD-card to 4GB with a PC.
Only for external VoIP accounts or on an analogue terminal. On external ISDN connections, to ISDN or VoIP extensions, caller identification cannot be prevented.
In the configuration of the VoIP provider used, a user-defined evaluation can be defined under Evaluation of incoming SIP messages, in which all selections for search prioritization are set to None.
For analog terminals, the CLIP info can be deactivated under Subscriber / Function overview / Analogue settings.
Preparing the PBX for Remote Access
Registering the PBX in ARA
Method 1: Activation by any internal phone
Method 2: Activation by the dealer from a distance
Auerswald takes the protection of personal data very seriously. Please read the internet privacy statement and the general terms and conditions.
A static IP address of http://192.168.1.111 is preset in the delivery state. The access data:
User name: admin
Password: admin
The current IP address can be queried on an ISDN telephone using the code ##8*941#.
The IP address is only displayed on the directly connected ISDN telephone, not on the internal S0 bus of our telephone systems.
Info: Display messages are used
COMmander Business and COMmander Basic.2 only: A replacement option is the automatic callback from the VoIP/ISDN gateway. With this callback, the IP address is then transmitted as the phone number.
Translated with www.DeepL.com/Translator (free version)
Until the maximum number of call data records is exceeded or the entries are manually deleted from the call data list.
If the maximum number of call data records is exceeded, the oldest entries are overwritten.
It is not possible to define a time period after which the call data is automatically deleted.
No, all messages are stored on the storage medium (USB stick or SD card) unencrypted. The storage media of COMpact 4000/5000/5200/5500 and COMmander 6000 have the ext4 format and are therefore usually not readable on a Windows PC without additional software.
The storage media of the system telephones are in FAT/FAT32 format and can be read out on a Windows PC without additional software.
Under the following conditions the PBX can signal the busy-tone for addional incoming callers:
If these conditions are met, additional incoming callers get the busy-tone. If it doesn't work it is not the PBX's fault anymore. What could be the cause now?
How can I verify that the PBX is correctly signaling busy?
The PBX's call-distribution should be set to signal more than one subscriber, busy-on-busy is enabled or set to "from 1st connection on" (depending on the PBX). For the first incoming call all the configured subscribers ring and one of them takes the call. For the second incoming call no additional subscribers should ring. If they do the PBX's configuration should be checked. If the caller gets a ring-tone but the PBX's subscribers don't ring, one of the above described examples applies. If the caller gets the busy-tone, the function is ok.
Preparing the PBX for Remote Access
Registering the PBX in ARA
Method 1: Activation by any internal phone
Method 2: Activation by the dealer from a distance
Auerswald takes the protection of personal data very seriously. Please read the internet privacy statement and the general terms and conditions.
Requirements:
Configuration:
If not already done so, enter your dialing rules and location information in the telephone-/modem options (Windows Control Panel). Enter the connection information (IP-address, port, LAN-TAPI-password) in the LAN-TAPI-driver's settings.
On the PBX's menu check or otherwise change the LAN-TAPI-settings (IP-address, port, LAN-TAPI-password) according to the driver's settings.
Make sure that any necessary dongle licenses were purchased and also create a list of LAN-TAPI subscribers in the PBX's LAN-TAPI-settings.
Deactivate the RAS-service in your server's admintrative tools and reboot the machine. After the reboot restart the server's telephony service.
Test:
Run the Windows dialer and set the subscriber you want to test in the options.
Enter a destination number and dial.
Network and computers
PBX
Telephones
Depending on the phone the full extent of the LAN-Tapi functions may not be available. For example, among others, automatic call setup, toggling and forwarding calls is not supported with standard phones (non systemphones). For more detailed information please see the description of the LAN-Tapi driver on www.auerswald.de.
Software
PBXs with external ISDN connection
If you have a router that supports IP-telephony which also offers an internal ISDN-port (S0-port) you can generally connect the PBX's external ISDN-port to it. It is to note however that the PBX is now operated as a sub-PBX behind your router. Various features which are controlled by the network provider and operated by the PBX (such as call-forwarding via provider) can no longer be used. Since this is also dependent on the router we can't provide a listing of what exact features these are.
PBXs with external analog connection
If you have a router that supports IP-telephony which also offers internal analog ports you can generally connect the PBX's external analog port to it. It is to note however that the PBX is now operated as a sub-PBX behind your router. Various festure which are controlled by the network provider and operated by the PBX (such as call-forwarding via provider) can no longer be used. Since this is also dependent on the router we can't provide a listing of what exact features these are.
PBXs with external VoIP connection
If your network provider also provides you the necessary data (e.g. username, password) and allows operating alternate hardware, the VoIP-accounts can be configured directly in your PBX. A converter/gateway (e.g. VoIP-to-ISDN gateways) is not necessary. For this the PBX just has to be integrated in your network, so it can access the internet.
Note: These settings apply to all Auerswald PBXs that provide external internet telephony (VoIP).
COMpact 3000:
In "configuration -> Voice over IP (VoIP) -> VoIP provider" enter a name for the new account, select the according VoIP provider as well as the connection type and click on the green plus-symbol to generate the account.
COMpact 5010/5020, COMmander Basic2/Business:
In "COMset -> external numbers -> Voice over IP (VoIP) -> Provider" click on "online configurations" to download the appropriate provider template (if available).
Afterwards switch action to "import", select the downloaded template und import it.
In "configuration -> Voice over IP (VoIP) -> Accounts" enter a name for the new account, select the appropriate provider as well as the connection type and click on "execute" to generate the account.
COMpact 4000, COMpact 5000, COMmander 6000:
In "Public switched tel. networks -> Voice over IP (VoIP) -> Provider" click on "online configurations", select the according provider template (if available) and "load configuration".
In "Public switched tel. networks -> Voice over IP (VoIP) -> Accounts" click on "New", enter a name for the new account, select the appropriate provider as well as the connection type and click on "save" to generate the account.
General
Files that you send us may be subject to data protection. Please make sure that the legal requirements are met.
A lot of information, which data might be included in the logs, you can get directly in the Auerswald-System (current products).
I have my own data server, through which I would like to make the files available
I do not have my own data server, where I can make the files available
Information
Your data, which we receive from you for processing the ticket, is stored in our ticket system on our own servers in our company.