Ready for mobile working environments

Flexible. Secure. Reliable. COMfortel SoftPhone for COMtrexx and – NEW – also for COMpact systems

 

Voice & Message included*: The COMfortel SoftPhone in every COMtrexx floating user license

 

 

* COMfortel SoftPhone is the cost-effective solution for mobile business communication. Simply order licences in the shop or contact your specialist dealer. If you decide to buy a COMtrexx system now, COMfortel SoftPhone is included free of charge for 12 months from initialisation of the system for all users.

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Tutorials

Setting up LDAP via WebUI

COMfortel D-400 Setting up LDAP via WebUI

Setting up function key via WebUI

COMfortel D-400 Setting up function key via WebUI

Setting up function keys via phoneUI

COMfortel D-400 Setting up function keys via phoneUI
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FAQs

Important: Do not connect the base station to the local network (LAN) until you have completed Step 4. Provisioning cannot be initiated automatically if the base station is connected before then.

  1. Use the MAC address (label on the rear side of the device) to set up a base station (page Subscriber (Scr.) > COMfortel WS-500X) in the PBX for the COMfortel WS-500S or the COMfortel WS-500M, with its future device role as "DECT Manager and Integrator".
  2. Set up a subscriber in the PBX for every handset that has the device type COMfortel M-5x0. You need to know the handset's IPUI (page Subscriber (Scr) > Phone numbers). You can find out the handset's IPUI by reading it on the handset (press the control key and enter *#06#) or on the packaging label.
  3. Assign a base station to each subscriber (page Subscriber (Scr.) > COMfortel WS-500X > COMfortel M-5x0).
  4. Create a provisioning file for the COMfortel WS-500 device type in the PBX and assign a base station to this file. If the provisioning file is already present, you may need to assign a base station (page Subscriber (Scr.) > IP provisioning > File management).
  5. Use the LAN cable to connect the base station to the network and wait until the boot procedure has finished.
  6. Only COMfortel WS-500M: To set up a multi-cell system, set up the "DECT Manager and Integrator" device role directly on the base station itself.
  7. The base station then boots again and the provisioning file is automatically transferred from the PBX to the base station, to configure the device.
  8. The base station remains in Registration mode for one hour once the provisioning process has successfully finished. During this time, you can register the handset on the base station ("Settings > Registration > Register Handset" on the handset).

Note: If LDAP is set up and selected, the provisioning process copies the PBX telephone book (also called a "directory") to the template in all the handsets.

You can find the software version that is currently in use on the handset by opening the menu and typing in *#06#. The IPUI is then shown in the display, after digit 1.

Alternatively, you will find the IPUI on the box label, or you can scan it in using a barcode scanner.
  1. Press the Off key for a long time to switch off the handset.
  2. Press and hold down keys 1, 4, 7 and the On key at the same time to switch it on.
  3. The handset starts operating, and displays its Service menu. You can then enter the key combination 76200.
  4. Select the Handset Reset menu option and press OK to confirm.
  5. The handset reboots with factory settings.
  1. Press the Off key for a long time to switch off the handset.
  2. Press and hold down keys 1, 4, 7 and the On key at the same time to switch it on.
  3. The handset starts operating, and displays its Service menu. You can then enter the key combination 76200.
  4. Select the Metering Mode menu option and press OK to confirm, then select "Back".
  5. The handset switches itself off.
  6. Switch on the handset again. You now see the measurement values at the top of the display.
     
After using measurement mode, follow the steps above to deactivate it again.

When installing DECT base stations, the following must be taken into account: 
Always mount base stations on interior walls for radio coverage within the building.
 
The optimum mounting height of a base station is between 1.8 and 3 m, depending on the room height. If you mount the base stations lower, interference from furniture or moving objects may occur. A minimum distance of 0.50 m from the ceiling should be maintained.
 
It is recommended that all base stations be mounted at the same height.
 
Do not mount the base station in false ceilings, cupboards or other enclosed fixtures. Depending on the materials used, this can significantly reduce radio coverage.
 
The base station should be mounted vertically.
 
The location and orientation of the installed base station should be identical to the position considered optimal for measurement.
 
Avoid the immediate vicinity of cable ducts, metal cabinets and other large metal parts. These can reduce radiation and introduce interference signals. You should keep a minimum distance of 50 cm.

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