Telecommunication solutions for healthcare – Doctor's surgery

FONtevo provides the best formula for practising doctors
Sector Employees
Healthcare 5
Marcus W., General Practitioner with 5 employees

It is hard to imagine how difficult it would be to organise the practice without our new PBX – a COMpact 4000. Now, when a patient calls, their file opens on the computer monitor automatically. Patients also appreciate that they can get through straight away, because there is effectively no longer a 'busy' response. Things such as opening the door or adjusting the answering machine don't require any further action and there is no need for an additional device to make announcements in the waiting and treatment room. The COMfortel 2600 IP that we have in reception easily takes care of this. Thanks to the connected cameras, it also provides an overview of both waiting rooms. With the constant change from one treatment room to the next, the cordless DECT telephones (together with a COMfortel WS-400 IP) ensure that everyone can still be reached and, where this is not possible from time to time during a treatment, then the personal voice mailbox takes over. All in all, we have not only become easier to contact and thus more flexible, but significantly less time is being spent on administrative tasks. I also find it particularly convenient that the door intercom – also from FONtevo – can switch over to the mobile telephone and can be programmed in such a way that an announcement is played back. And if an emergency call is needed – thankfully a rare occurrence – I can rely on the system, even to interrupt an incoming call."


Nursing and residential homes
FONtevo offers greater vitality for nursing and residential homes
Sector Employees
Healthcare 17
Caren P., Managing Director of a retirement home with 17 employees:

Some of our residents are still very sprightly but others are dependent on support for every movement. Our nurse call system, which is connected to an alarm server, is therefore extremely important. Although we are well equipped to provide first aid, it is often necessary to make emergency calls. So it's comforting to know that such emergency calls always take priority for the PBX – we have invested in an extremely efficient COMmander 6000RX. Since we recently linked it with the 'tekowin Heim' software however, controlling the telephones is just one of the many things it does. The system helps us with invoicing, provides statistics, archives correspondence – it is quite remarkable how much it can do! It is also handy that we can control all video cameras in and around the building using the telephone, a COMfortel 3600 IP, in the reception area – a real security advantage, because now and again a resident may get 'lost' and suddenly lose their bearings. What's more, our previous DECT solution was outdated and we have replaced it with an IP-DECT solution, also from FONtevo. In addition to being more robust, the new cordless telephones are also easy to clean. Especially for us, where everything is subject to special hygiene requirements, this was an extremely important point!"


Private clinic

Auerswald supports discretion and efficiency in private clinics
Sector Employees
Healthcare 23
Dr Henry V., Senior Physician and Hospital Director with 23 employees:

A clinic cannot depend on a good medical reputation alone. Today, efficiency is just as important for the successful running of a clinic as providing optimal care to patients. When choosing our PBX, there were therefore two decisive criteria: it must support both medical operations and administrative processes. We chose a COMmander 6000RX – it controls the nurse call system via the connected alarm server, acts as a switchboard, keeps an eye on the entrance and even helps with invoicing because it is linked to the 'tekowin Heim' software. In practice, it is as though the PBX manages bookings, writes invoices, creates statistics... and incidentally happens to ensure that internal and external telephony also function reliably. Every employee has a cordless telephone (COMfortel M-310) that provides direct access to the switchboard functions such as operating the door opener, for example. Extremely important to us: cleaning using disinfectant can't damage this robust telephone. There is also a COMfortel 3600 IP in every department as this telephone can display images from all of the surveillance cameras on the premises. On the other hand, a modest COMfortel 600 is more than sufficient for consulting rooms, providing a convenient way to make phone calls. All devices from one manufacturer – I am positive that this was a very wise decision."

Sales partners

Following partners do not only know the FONtevo products but as well the country-specific characteristics you will always find in telecommunications. Here you will get the matching products with the adaptations for the telephone network of the relevant country plus support if questions will come up.

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