Important: Do not connect the base station to the local network (LAN) until you have completed Step 4. Provisioning cannot be initiated automatically if the base station is connected before then.

1. Use the MAC address (label on the rear side of the device) to set up a base station (page Subscriber (Scr.) > COMfortel WS-500X) in the PBX for the COMfortel WS-500S or the COMfortel WS-500M, with its future device role as "DECT Manager and Integrator".
2. Set up a subscriber in the PBX for every handset that has the device type COMfortel M-5x0. You need to know the handset's IPUI (page Subscriber (Scr) > Phone numbers). You can find out the handset's IPUI by reading it on the handset (press the control key and enter *#06#) or on the packaging label.
3. Assign a base station to each subscriber (page Subscriber (Scr.) > COMfortel WS-500X > COMfortel M-5x0).
4. Create a provisioning file for the COMfortel WS-500 device type in the PBX and assign a base station to this file. If the provisioning file is already present, you may need to assign a base station (page Subscriber (Scr.) > IP provisioning > File management).
5. Use the LAN cable to connect the base station to the network and wait until the boot procedure has finished.
6. Only COMfortel WS-500M: To set up a multi-cell system, set up the "DECT Manager and Integrator" device role directly on the base station itself.
7. The base station then boots again and the provisioning file is automatically transferred from the PBX to the base station, to configure the device.
8. The base station remains in Registration mode for one hour once the provisioning process has successfully finished. During this time, you can register the handset on the base station ("Settings > Registration > Register Handset" on the handset).

Note: If LDAP is set up and selected, the provisioning process copies the PBX telephone book (also called a "directory") to the template in all the handsets.

1. Press the Off key for a long time to switch off the handset.
2. Press and hold down keys 1, 4, 7 and the On key at the same time to switch it on.
3. The handset starts operating, and displays its Service menu. You can then enter the key combination 76200.
4. Select the Handset Reset menu option and press OK to confirm.
5. The handset reboots with factory settings.

1. Press the Off key for a long time to switch off the handset.
2. Press and hold down keys 1, 4, 7 and the On key at the same time to switch it on.
3. The handset starts operating, and displays its Service menu. You can then enter the key combination 76200.
4. Select the Metering Mode menu option and press OK to confirm, then select "Back".
5. The handset switches itself off.
6. Switch on the handset again. You now see the measurement values at the top of the display.
    

When installing DECT base stations, the following must be taken into account: 
Always mount base stations on interior walls for radio coverage within the building.
 
The optimum mounting height of a base station is between 1.8 and 3 m, depending on the room height. If you mount the base stations lower, interference from furniture or moving objects may occur. A minimum distance of 0.50 m from the ceiling should be maintained.
 
It is recommended that all base stations be mounted at the same height.
 
Do not mount the base station in false ceilings, cupboards or other enclosed fixtures. Depending on the materials used, this can significantly reduce radio coverage.
 
The base station should be mounted vertically.
 
The location and orientation of the installed base station should be identical to the position considered optimal for measurement.
 
Avoid the immediate vicinity of cable ducts, metal cabinets and other large metal parts. These can reduce radiation and introduce interference signals. You should keep a minimum distance of 50 cm.

Systemphone compatibility-matrix as PDF-file

Aaron

Firmware version
- as of version 1.8.2 (COMtrexx)
- as of version 8.4B 000 (for all other listed PBXs)

Aaron.ai is listed as a VoIP Provider, but Aaron is actually a service provider that offers automated Voice services, as such no calls can be placed or received through a Aaron trunk. Aaron provides their customers with a dedicated number for their SIP services which allows the customers to forward calls to this number (and this number only) on a Aaron trunk.
To make sure that only the dedicated calls a routed to Aaron and no other calls are routed this way some special settings are required.
Step 1: under “Public switched tel. Networks”→ VoIP→ Provider click import and select the Aaron template.
Step 2: under VoIP→ Accounts add a new Account with the credentials provided by Aaron.
Step 3: In “Subscriber (scr.)”→ Profiles → Configuration add a new profile named “No Aaron” based on “Standard Phone”, which has to be assigned to all telephones with outside lines instead of the “Standard Phone” profile. Activate the Profile override for “Exchange line authorisation” and switch it to “Exchange line dependent”. Under “Expert” switch Aaron to “Only internal” and save the settings.
Step 4: Assign the new profile “No Aaron” to all phones.
Step 5: Add a new Dummy Subscriber which will be used to forward calls to Aaron. The Dummy can not use the Profile “No Aaron” but will have to use the Standard phone profile. However in “Subscriber (scr.)”→ Phone numbers → (Dummy Account) → “Exchange line settings”→ “Exchange line authorisation” you have to switch it to “Exchange line dependent” and use the Expert button to set all providers beside Aaron to “Only incomming”. Aaron should be switched to National or International if the number Aaron provided you is not a national number for you.
Further you will have to set and activate “CF (call forwarding) immediately” to the SIP Access number provided by Aaron and activate “cascading” for the Dummy Subscriber.
Save the settings.

Take note: If further subscribers are added you have to make sure they use the “No Aaron” profile.

Use: by setting CF on busy or CF on no reply to the number of the dummy subscriber, calls can now be transferred to Aaron.

Extension possibilities (point system)

The maximum number of individual modules can be calculated using the following table. Each module has a value and can be used in the COMmander 6000 at a defined frequency. The sum of all values must not exceed the maximum value of 188.

Example:

COMmander 6000 with 2x COMmander 8S0 module (2*16 points = 32 points) and 1x COMmander VMF module (16 points).

With this extension 32+16=48 points are achieved. 140 points can still be used. Here, however, the max. module extension of 5 modules should be considered additionally.

Hackers always use the same method: they are looking for companies whose PBX has an integrated voicemail function (answering machine) in order to manipulate it via remote access. All PBXs that have been recently manipulated showed poor security measures such as insecure PINs. Auerswald PBXs have sufficient security mechanisms. But they have to be used!

Therefore, please follow the following recommendations to protect your Auerswald PBX against such attacks:

1. The admin PIN, the user PIN or the voice mailbox PIN can be used for the remote access. Do not make it easy for the attacker and use complex PINs (The PINs in the PBXs consist of six digits. Number sequences such as "123456" or "111111" or birthdays are NOT secure. It makes more sense to use random number sequences.
2. If possible, use the blocking functions for incoming calls (e.g. block calls from abroad).
3. It is more secure to use message forwarding via email and to disable the remote access.
4. For outgoing calls, prefixes (010…) in order to make the call cheaper are often used so that the protections of the Telekom (detection of high costs in a short time) are not effective. You can secure your PBX by using the blocking functions for outgoing calls (e.g. for calls that begin with 010).

Important information about "Emergency calls"

As installer and operator (customer) of telecommunication equipment you are legally obligated (Telekommunikations­gesetz § 108) to ensure the unhindered and prioritized routing of emergency calls (numbers 110 and 112).

Therefore please note the following essentials:

1. In order to be able to make emergency calls without any special knowledge at any time, the PBX's emergency numbersmust not be deleted. Otherwise the number is called wrong or is not possible at all!
2. Furthermore the funcion "emergency call has priority" must stay enabled.
3. From firmware version 6.6B on it is no longer possible to delete the statutory emergency numbers on the Auerswald PBXs COMpact 4000/5000 and COMmander 6000/6000R/6000RX. To use internal numbers beginning with 11... the optional setting to only call emergency numbers with exchange line access number can be enabled. If this special setting is enabled instruct every user of the PBX on how to dial emergency numbers and also label the phone accordingly to not violate § 108 Telekommunikationsgesetz
4. Also check whether the number 116117 (emergency medical services) is already configured. On new installations this number must be configured as a service number. On older systems, where there are no service numbers, configure this number as emergency number also.

Note: Update your COMpact 4000/5000/5000R or COMmander 6000/R/RX to the current firmware as soon as possible and on older systems check the configured emergency numbers 110 and 112 as well as the emergency medical services 116117.

Since the annoucement before answering is only configurable for groups, the waiting field has to configured for a group. If the waiting field is configured for a single subscriber, an announcement before answering can't be configured.

Storage specifications (USB stick, SD-card)

USB-stick

SD-card

Info for using 16GB SD-cards:

Please note that the device's operating speed can get reduced due to the larger storage size.

In this case it is recommend to format the SD-card to 4GB with a PC.

Creating an SD card for the Auerswald PBX operating system from an SD card image in Windows
 

1. Connect an SDHC card reader to your PC. Wait for the driver to be installed.
2. Have a 4 GB SDHC card ready. We expressly recommend using a new SDHC card to avoid any hardware problems with the existing card. The card should be a high-quality card for industrial use. We recommend the following brands for this:
   Swissbit, Transcend, Cactus, Apro, Delkin Industrial, ATP
3. Upload the relevant Auerswald image file to your PC as a ZIP file.
   
   Here is the download for:
    
   
   COMpact 4000
   
   COMpact 5000
   
   COMmander 6000
   
   
   notes:
    
4. Data protection
   
   Auerswald-License
   
   Licence Information
   
   Open Source Code for GPL, LGPL and other Licences (ISO Image)
    
5. Installing the USB Image Tool program
   
   You need the "USB Image Tool" program from Heise website:
   
   https://www.heise.de/download/product/usb-image-tool-83646
   
   Extract the program to a suitable folder on your hard disk (e.g. c:\USBImageTool)
    
6. Run the program
   
   Open the folder and right-click on USB Image Tool.exe and select "Run as administrator". Select "Device Mode" at the top left. Insert the 4GB SDHC card in the card reader and click Rescan

Select the card reader:

Now click Restore:

Select the previously saved image file and click Open:

Confirm the following dialogue with Yes:

 The image will now be written to the SD card. Wait until the green progress bar reaches 100%.

Remove the SD card. Switch the write-protect switch on the SD card to the lock position: Lock

You can now use the card in the PBX.

In order to select several subscribers in the PBX's call-distribution settings, a group has to be generated with the respective subscribers as members. The group can then be selected in the call-distribution settings.

Under the following conditions the PBX can signal the busy-tone for addional incoming callers:

1. The external call is distributed to only one subscriber; call-waiting must be disabled. Also no parallel call or call-forwarding on busy must be enabled for the internal or external number.
2. Busy-on-busy is enabled for the external or internal group-number (depending on the PBX). In current systems the maximum number of connections before the busy-tone is played back can be set.

 If these conditions are met, additional incoming callers get the busy-tone. If it doesn't work it is not the PBX's fault anymore. What could be the cause now?

1. The PBX is not operating directly on the public line and might be connected to the internal ISDN-port of a VoIP-router for example. In this case the PBX is signaling busy to the router. The router on the other hand only recognizes a busy device and eventually calls other devices (depending on the router's own call-distribution). Here it should be checked whether the router also provides a suitable setting or if the PBX can be connected directly to the public line without router.
2. Another possibility is that another device is operating in parallel to the PBX (e.g. an alarm-system). Here the PBX signals busy to the provider but the other device is available for incoming calls and therefore rings; the caller gets the ringing-tone, not busy. In this case it should be checked if it is possible to disconnect the parallel device from the public line and connect it as internal subscriber to the PBX or the device must be set to not react to incoming calls. For further information the manufacturer of the device should be contacted.

How can I verify that the PBX is correctly signaling busy?

The PBX's call-distribution should be set to signal more than one subscriber, busy-on-busy is enabled or set to "from 1st connection on" (depending on the PBX). For the first incoming call all the configured subscribers ring and one of them takes the call. For the second incoming call no additional subscribers should ring. If they do the PBX's configuration should be checked. If the caller gets a ring-tone but the PBX's subscribers don't ring, one of the above described examples applies. If the caller gets the busy-tone, the function is ok.

Preparations

Preparing the PBX for Remote Access

• Activate "Enable dealer access via internet" in "Settings -> Remote Configuration" on the PBX.
• If using method 2 you also have to define a remote switching number as well as an external PIN.

Registering the PBX in ARA

• Go to "Registrierte TK-Anlagen" (registered PBXs)
• Press the "+"-symbol to register a new PBX.
• Enter at least the serial number, a name and the type of PBX of which you want to access.
• Screenshots:

Activating remote access

Method 1: Activation by any internal phone

• Tell your customer to dial the following sequence on any internal phone:  ##8 Admin-PIN | Subadmin-PIN | Benutzer-PIN * 91 # (example: ##8 471208* 91 #)
• Click the refresh- (next to the "+"-symbol) and then the "Verbinden" (connect)-button in ARA.

Method 2: Activation by the dealer from a distance

• Dial the previously configured remote switching number from any external phone.
• After the switching tone enter the following sequence: ##8 external PIN * 91 # (example: ##8 471108* 91 #)
• Click the refresh- (next to the "+"-symbol) and then the "Verbinden" (connect)-button in ARA.

Data privacy

Auerswald takes the protection of personal data very seriously. Please read the internet privacy statement and the general terms and conditions.

Requirements:

• Auerswald COMpact 4000, COMpact 5000/5000R, COMpact 5200/5200R, COMpact 5500R, COMpact 5010/5020 VoIP or COMmander 6000/6000R/6000RX
• LAN-TAPI-driver from version 2.4.0.6 and up installed

Configuration:

If not already done so, enter your dialing rules and location information in the telephone-/modem options (Windows Control Panel). Enter the connection information (IP-address, port, LAN-TAPI-password) in the LAN-TAPI-driver's settings.

On the PBX's menu check or otherwise change the LAN-TAPI-settings (IP-address, port, LAN-TAPI-password) according to the driver's settings.

Make sure that any necessary dongle licenses were purchased and also create a list of LAN-TAPI subscribers in the PBX's LAN-TAPI-settings.

Deactivate the RAS-service in your server's admintrative tools and reboot the machine. After the reboot restart the server's telephony service.

Test:

Run the Windows dialer and set the subscriber you want to test in the options.

Enter a destination number and dial.

Network and computers

• Maintain a stable network environment. The TAPI-server needs to have a permanent connection to the PBX.
• Remove any unnecessary TAPI-related entries (e.g. HID, 323 etc.) in the advanced Telephone-/Modem options (Windows Control Panel).
• Check if the operating system of the participating computers is supported by our driver or software.
• Operation of LAN-Tapi services on several clients is possible if a domain controller (DC) with configured telephone service is available and the clients connect to this DC.
• Operation of LAN-Tapi services on a single client is possible if the driver is installed on this client.
• Please ensure that the LAN-Tapi-driver is only installed once across the network.
• On a terminal server it is not possible to control access rights to subscriber lines. For this reason this type of installation is not recommended.

PBX

• Check whether the PBX supports LAN-Tapi. For information see the features summary for the PBX on www.auerswald.de.
• By default our PBXs come with a certain number of LAN-tapi lines that can be used. Additional lines can be purchased in the Auerswald online shop shop.auerswald.de.

Telephones

Depending on the phone the full extent of the LAN-Tapi functions may not be available. For example, among others, automatic call setup, toggling and forwarding calls is not supported with standard phones (non systemphones). For more detailed information please see the description of the LAN-Tapi driver on www.auerswald.de.

Software

• CTI software usually requires separate paid licenses from the manufacturer. These licenses must be purchased in addition to the licenses for the PBX's LAN-Tapi lines.
• With PBX-Call Assist the purchase of the software licenses is necessary from the first subscriber (the LAN-TAPI activation for the PBX is already included in the same number).
• When using PBX Call Assist in a terminal server environment, please note that the PBX Call Assist client can only be used without TAPI or with standard TAPI (outgoing dialling only). Using the extended remote TAPI driver (outgoing dialing and display of incoming calls) in such an environment is not possible (will be queried during the installation of the client software).

PBXs with external ISDN connection

If you have a router that supports IP-telephony which also offers an internal ISDN-port (S0-port) you can generally connect the PBX's external ISDN-port to it. It is to note however that the PBX is now operated as a sub-PBX behind your router. Various features which are controlled by the network provider and operated by the PBX (such as call-forwarding via provider) can no longer be used. Since this is also dependent on the router we can't provide a listing of what exact features these are.

PBXs with external analog connection

If you have a router that supports IP-telephony which also offers internal analog ports you can generally connect the PBX's external analog port to it. It is to note however that the PBX is now operated as a sub-PBX behind your router. Various festure which are controlled by the network provider and operated by the PBX (such as call-forwarding via provider) can no longer be used. Since this is also dependent on the router we can't provide a listing of what exact features these are.

PBXs with external VoIP connection

If your network provider also provides you the necessary data (e.g. username, password) and allows operating alternate hardware, the VoIP-accounts can be configured directly in your PBX. A converter/gateway (e.g. VoIP-to-ISDN gateways) is not necessary. For this the PBX just has to be integrated in your network, so it can access the internet.

Note: These settings apply to all Auerswald PBXs that provide external internet telephony (VoIP).

COMpact 3000:

In "configuration -> Voice over IP (VoIP) -> VoIP provider" enter a name for the new account, select the according VoIP provider as well as the connection type and click on the green plus-symbol to generate the account.

COMpact 5010/5020, COMmander Basic2/Business:

In "COMset -> external numbers -> Voice over IP (VoIP) -> Provider" click on "online configurations" to download the appropriate provider template (if available).

Afterwards switch action to "import", select the downloaded template und import it.

In "configuration -> Voice over IP (VoIP) -> Accounts" enter a name for the new account, select the appropriate provider as well as the connection type and click on "execute" to generate the account.

COMpact 4000, COMpact 5000, COMmander 6000:

In "Public switched tel. networks -> Voice over IP (VoIP) -> Provider" click on "online configurations", select the according provider template (if available) and "load configuration".

In "Public switched tel. networks -> Voice over IP (VoIP) -> Accounts" click on "New", enter a name for the new account, select the appropriate provider as well as the connection type and click on "save" to generate the account.

Which IP cameras have been successfully tested by us?

Overview IP cameras

Successfully tested IP door terminals/IP cameras:

Lower the listening volume dial and speaking volume dial on the base. For most telephones, the correct setting is position 3.

If the audio level is too low in this position, adjust the headset volume control to increase the headset speaker volume.

If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.

Adjust the configuration switch. The most commonly used position is "A", which is the default position.

Lower the speaking volume dial or listening volume dial on the base. For most telephones the correct setting is position 3.

If your desk phone has a volume control, lower until the distortion disappears.

If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. If the distortion persists, lower the listening volume dial on the base.

Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone.

Make sure your headset is charged.

Make sure your headset is subscribed to base. See manual, Subscribe Your Headset.

Press the call button on your headset.

Adjust the configuration switch on the base until a dial tone is heard.

Fine tune the listening volume on the headset.

If the volume is still too low, adjust the listening volume dial on the base

Move the base further away from your phone.

If the base power supply is plugged into a power strip, plug it into the wall directly

As an example, the assignment of a key with the "Speed dialling" function:

• The key assignment is possible under "menu -> Settings -> Function keys".
• Select a level and key for the assignment.- Select the desired function, in this case "Speed dial".
• If required, enter a label under "Key label" and confirm with the "OK"-key.
• Enter the desired phone number (internal/external) under "Number/URI" and confirm with the "OK"-key.
  
  Note:
  Text entry is active by default. To enter digits, either press the key repeatedly until the digit is selected or hold it down to select the digit immediately.
• Under "Identity", select the identity for which the key is to be used and confirm with the "OK"-key.
• Confirm with "OK" on the display and either select another key for assignment or exit the menu with the "Back-" or "Home"-key.

• Determine the MAC address of the telephone.

  This is located on the packaging and back of the phone.

• Create a VoIP subscriber with the device type "Standard VoIP telephone" in the configuration manager of the PBX under "Subscribers -> Phone numbers" and assign the corresponding MAC address to it or enter the MAC address.

• Create a provisioning file for the device type "COMfortel D-Series" on the PBX under "Subscriber -> IP Provisioning -> File Management" and grant the subscriber access authorization.

• Now connect the telephone. It is now assigned the corresponding settings from the assigned provisioning file and is then ready for use.

General

Files that you send us may be subject to data protection. Please make sure that the legal requirements are met.

A lot of information, which data might be included in the logs, you can get directly in the Auerswald-System (current products).

I have my own data server, through which I would like to make the files available

• Simply provide us with the link to the files.

I do not have my own data server, where I can make the files available

• Get in touch with us. You will receive a link to a separate Onedrive folder
• Upload your files via the link.
• We will add the data to your ticket and delete it from the Onedrive folder.

Information

Your data, which we receive from you for processing the ticket, is stored in our ticket system on our own servers in our company.

Until they are deleted as part of the automatic cleanup or manually. Automatic purging deletes the oldest messages read when a definable percentage threshold is exceeded, e.g. at 80% of the memory space allocated to the box.

No, all messages are stored on the storage medium (USB stick or SD card) unencrypted. The storage media of COMpact 4000/5000/5200/5500 and COMmander 6000 have the ext4 format and are therefore usually not readable on a Windows PC without additional software.
The storage media of the system telephones are in FAT/FAT32 format and can be read out on a Windows PC without additional software.

Until the maximum number of call data records is exceeded or the entries are manually deleted from the call data list.
If the maximum number of call data records is exceeded, the oldest entries are overwritten.
It is not possible to define a time period after which the call data is automatically deleted.

The transmission path from the system to the mail server / mail provider is usually encrypted using SSL/TLS.
Encryption of mail and attachments up to the recipient of the mail (end-to-end encryption) is not possible.

Only for external VoIP accounts or on an analogue terminal. On external ISDN connections, to ISDN or VoIP extensions, caller identification cannot be prevented.
In the configuration of the VoIP provider used, a user-defined evaluation can be defined under Evaluation of incoming SIP messages, in which all selections for search prioritization are set to None.
For analog terminals, the CLIP info can be deactivated under Subscriber / Function overview / Analogue settings.

Yes, the recording of incoming and outgoing calls can be deactivated in the COMpact 4000/5000/5200/5500 and COMmander 6000 PBXs under User data / Call data / Settings.

Hearing aid support

All current handsets are hearing aid compatible (HAC). To enable this function, a service code must be entered in the handset

For this, dial *99964* during idle state and press the call key. HAC: Disabled appears on the display (in factory settings). With the ‚Select‘ softkey you can switch between Enabled and Disabled.

Many Siedle call stations can be rewired internally so that the loudspeaker is led out at terminals 12 and 13 (without the built-in transistor amplifier). Connect terminal 12 of the Siedle module to one of the door intercom contacts (make contacts 1/2 on the TSA-a/b), connect the other door intercom contact to terminal LSP of the TSA-a/b. Connect terminal 13 of the Siedle module to the 0V contact on the TSA-a/b. This results in a greater maximum volume.

Both phenomena occur if the gain of microphone and loudspeaker together is too high and/or (with 2-wire door stations) the adjusted impedance is not correct. First change the set impedance (600 Ohm or Zr) and see if you get an improvement. If not, you must reduce the gain.

If the door intercom should work after installation, but still have an unpleasant humming noise, the following points can be considered:

1. The microphone of the door intercom ages, loses amplification and becomes sensitive to hum. Usually this can be recognized by the fact that the signal from the door in the called telephone is too quiet. And if you put your finger on the microphone from the front, it will hum louder. The only thing that helps here is to replace the microphone capsule with a new one. Due to the existing environmental influences (heat) this damage pattern is quite common.
2. The TSA-a/b is powered by a bell transformer. An audible ripple current is produced when one of the bell transformer's terminals is directly or indirectly connected to the 0V, U+, MIC, LSP or NF terminals. Make sure that there is no connection here. If necessary, you will need a second bell transformer.
3. A ripple current can be coupled into the connection cable between TSA-a/b and doorbell station by electrical fields. If the hum changes by touching the cable, this is probably the problem. Use a shielded cable. The shielded cable is connected to earth/protective earth or to 0V (one end is sufficient).
4. The bell transformer can inject a capacitive ripple current due to its internal structure. Here the connection of the 0V connection to earth / protective earth helps.

Power supply requirements for COMfortel phones

*per port max. 2 telephones, for COMpact 3000 max. 1 telephone

Recommended Bluetooth® headsets for COMfortel® M-200

The following Bluetooth headsets have been successfully tested with the COMfortel M-200 handset:

¹ Press the right navigation key on the handset and the left softkey to switch between headset and handset

The following SD cards were tested and released for the COMmander VMF module:

Note: The settings apply to all Auerswald PBXs that offer internal IP telephony.

1. A COMfortel VoIP 2500 AB can also be operated without COMmander or COMpact VoIP module on an Auerswald PBX (COMpact 5010/5020 VoIP, COMmander Basic.2 and COMmander Business). However, only the codec G.711 can then be used.
2. There is a restriction with the DTMF remote inquiry of the answering machine function. The telephone cannot evaluate DTMF tones without the VoIP module (COMmander or COMpact). However, it is possible to query newly received messages via the quick polling numbers once.
   DTMF generation (for controlling external devices) must be set to DTMF-inband. This setting can be found in the telephone menu under Settings->VoIP->Provider->DTMF.
3. If the telephone is connected to the telephone system via a VPN tunnel (VPN connection between two routers), automatic discovery of the telephone system is only possible if the VPN routers used allow multicast messages to pass through. If Multicast is not supported, the IP address of the telephone system must be entered manually into the COMfortel VoIP 2500 AB.

Note: The settings provided by us are non-binding information.

Requirements:

• SD card inserted in the SD card socket or USB memory stick inserted in the USB port
• DTMF dialing support of the external telephone
• Imported language file (*.fs)
• Knowing the PIN for remote access to the corresponding voicemail box
• Voicemail box switched off

1. Call the voicemail box and let it ring for about a minut.
   The voicemail box answers the call. You hear the set greeting.
2. Dial *.
   You are prompted to enter the 6-digit PIN for remote inquiry and hash.
3. Enter the PIN for remote inquiry and dial #*11.
   The voicemail box is activated.

Further steps:

• Perform a remote inquiry if required

The USB driver is already implemented in openSUSE 10.2. In the default installation only the root user has access to the device /dev/usb/auer0. To use the driver, please add the following access rule to the file "/etc/udev/rules.d/50-udev-default.rules":

KERNEL=="auer[0-9]*" NAME="usb/%k", MODE="0666"

ISDN-systemphones receive the time/date from the PBX.

If the PBX operates using an external ISDN line, time and date is automatically set after each ISDN call. However, if the PBX operates using only an external VoIP- or analog connection, time and date must either be configured manually or automatically set via NTP-server (internet access or a local NTP-server required).

The number of system telephones depends on the power consumption of the existing devices. The maximum power consumption at the internal S0 must not be exceeded.

Available power: max. 4 W per internal S0 bus (all telephone systems with internal S0 bus except COMpact 2204 USB and COMpact 3000)

Required power of the system phones:

• 1 COMfortel 1200 requires max. 2 W
• 1 COMfortel 1400 needs max. 2 W
• 1 COMfortel 1600 requires max. 2 W
• 1 COMfortel 2600 without power supply unit requires max. 2 W
• 1 COMfortel 2600 with power supply unit XT-PS required 0 W
• 1 COMfortel 2500 without power supply unit requires max. 2 W
• 1 COMfortel 2500 with power supply unit XT-PS required 0 W
• 1 COMfortel 1500 requires max. 2 W
• 1 COMfortel 1100 needs max. 2 W

Available power at the internal S0 bus of a COMpact 2204 USB: max. 2 W.
Power available on the internal S0 bus of a COMpact 3000 ISDN/analogue/VoIP: max. 2.5 W.

Depending on the constellation, various telephone combinations are possible on the COMpact 2204 USB or COMpact 3000 ISDN/analog/VoIP, e.g. (max. 2 system telephones):

• 2 x COMfortel 2500 with plug-in power supply
• 1 x COMfortel 1500 and 1 x COMfortel 2500 with power supply
• 1 x COMfortel 1100 and 1 x COMfortel 2500 with power supply

COMfortel 2500 with key extension COMfortel Xtension30 or COMfortel 2600 with key extension COMfortel Xtension300 can only be operated with the power supply unit COMfortel XT-PS.

The COMpact 3000 analog/ISDN/VoIP PBXs don't feature an interface for FTZ-standard doorphones.

However, you can use analog doorphones such as our TFS-Dialog 20x/30x/universal plus. In addition, you can use the TSA - a / b use this converter can convert different doorphone to a / b port .

The headset needs to conform to the "DHSG"-standard in order to operate it directly at the COMfortel 2500's headset jack. The following settings are required for operation:

• Setup a function-key with the function "headset". This allows easy switching of the headset-function.
• Setup the headset type: In the phone's menu -> settings -> headset -> headset type select "DHSG headset". Note: Please ask the manufacturer of the headset for the correct type, an adapter is possibly required.
• In the phone's menu -> settings -> headset -> headset ringer you can select whether an incoming call is signaled in the headset's earpiece. Note: Only the first tone is signalled in the headset.

Recommended parameter settings for Auerswald door intercom systems

Note: The installation location, the internal room acoustics and the number of connected a/b switching modules may influence the specified values. The parameter values may deviate from the recommended values.

Preparations

Preparing the PBX for Remote Access

• Activate "Enable dealer access via internet" in "Settings -> Remote Configuration" on the PBX.
• If using method 2 you also have to define a remote switching number as well as an external PIN.

Registering the PBX in ARA

• Go to "Registrierte TK-Anlagen" (registered PBXs)
• Press the "+"-symbol to register a new PBX.
• Enter at least the serial number, a name and the type of PBX of which you want to access.

Activating remote access

Method 1: Activation by any internal phone

• Tell your customer to dial the following sequence on any internal phone:  ##8 Admin-PIN | Subadmin-PIN | Benutzer-PIN * 91 # (example: ##8 471208* 91 #)
• Click the refresh- (next to the "+"-symbol) and then the "Verbinden" (connect)-button in ARA.

Method 2: Activation by the dealer from a distance

• Dial the previously configured remote switching number from any external phone.
• After the switching tone enter the following sequence: ##8 external PIN * 91 # (example: ##8 471108* 91 #)
• Click the refresh- (next to the "+"-symbol) and then the "Verbinden" (connect)-button in ARA.

Data privacy

Auerswald takes the protection of personal data very seriously. Please read the internet privacy statement and the general terms and conditions.

One of the system's internal telephone numbers (subscriber numbers) must be entered in the telephone so that the system recognises the telephone as an internal subscriber. This number must be the one that the telephone is to transmit to the system. This is usually the first MSN entered in the telephone. The same applies to ISDN cards. The internal station number entered in the telephone must of course also be configured in the system as the internal station number of the corresponding internal S₀ bus.

If an internal number is entered in the telephone, and this number is also configured in the system, but telephoning is still not possible, then it is very likely that the telephone is not connected to the correct S₀ bus. In the system, the internal call numbers are assigned to the individual ports of the system. Therefore the telephone must be connected to the corresponding S₀ bus.
The forced assignment of the internal telephone number of the system to an internal S₀ port can be switched off by activating the move function.

Special features when using "Sync over Ethernet" (IEEE 1588)

• When creating the network topology, please note that a maximum of 3 cascaded switches are used between the Sync Master and the Sync Slave.
• When using Layer 3 switches, the Layer 3 functionality of the used ports must be disabled.
• The following switches are suitable for using "Sync over Ethernet":
  D-Link: all 24-port Layer-2 PoE switches, e.g. DES-1210-28P, DES-3200-28P, DGS-1224TP
  HP: all 24-port Layer-2 PoE switches, e.g. ProCurve 2626-PWR
  Enterasys: B3G124
  Cisco: Catalyst 3560, Catalyst 2960-48PST-L, Small Business Pro ESW500

The information given here does not constitute a guarantee of product characteristics.

The main-PBX must have at least 1 internal VoIP-channel assigned.

1. Configure an internal VoIP-subscriber devicetype "standard VoIP" on the main-PBX for every subscriber of the sub-system. The corresponding subscribers on the main- and sub-system must have the same internal number.
2. Define a user-PIN/password for each subscriber.
3. If the main-/sub-system-setup is established using a STUN-server, also configure the "STUN-server for external VoIP-subscribers" on the main-PBX.

The sub-PBX must have at least 1 internal VoIP-channel assigned.

1.  Edit the VoIP-provider "auerswald".
   • Make sure that "sub-system operation" is enabled.
   • Enter the main-PBX's IP-address as domain- and registrar-address.
   • Check settings for "number presentation (outgoing)".
     • format of called number "without country- and area-code" or "send as dialled".
     • type of number presentation "in display text"
     • format of transferred telephone number / own number "without country-code"
     • method of number presentation suppression "no display text".
2. Configure a VoIP-account for every subscriber of the main-PBX.
   • Enter any name for "account name".
   • Select the VoIP-provider "auerswald".
   • Select "PTMP-conntection" as type.
   • Enable the checkbox for "usage".
   • Enter the account-data:
     • Username: The internal number if the VoIP-subscriber on the main-PBX.
     • Password: The user-PIN/password of the VoIP- subscriber on the main-PBX.
   • MSN: The internal number of the VoIP-subscruber on the main-PBX.
3. Configure an internal subscriber on the sub-PBX for every VoIP-subscriber of the main-PBX.
4. Direct line access must be enabled for the subscribers on the sub-PBX.
5. Direct line access must not be enabled for subscribers on the main-PBX.
6. Edit the call-distribution on the sub-PBX:
   • The external VoIP-numbers (-accounts) must be distributed to the corresponding internal subscriber-number.

Transfer of a caller on the main-PBX to another subscriber on the main-PBX via the sub-PBX:

1. 2 external VoIP-channels must be assigned and available.
2. Subscriber must have the authorization "transfer of external calls to external".
3. The basic setting "Max. duration of switched calls: external with external" limits the length of the tranferred call.

A static IP address of http://192.168.1.111 is preset in the delivery state. The access data:
User name: admin
Password: admin
The current IP address can be queried on an ISDN telephone using the code ##8*941#.

The IP address is only displayed on the directly connected ISDN telephone, not on the internal S0 bus of our telephone systems.
Info: Display messages are used
COMmander Business and COMmander Basic.2 only: A replacement option is the automatic callback from the VoIP/ISDN gateway. With this callback, the IP address is then transmitted as the phone number.

Translated with www.DeepL.com/Translator (free version)

This FAQ describes the simple first setup of Auerswald VoIP systemphones by using zero-touch configuration thus setting the phone's provider and account configuration by the PBX (basic provisioning).

Supported by the following PBXs (from version 6.6D):

• COMpact 4000
• COMpact 5000/5000R
• COMmander 6000/6000R(X)

Supported by the following IP systemphones (from version 2.6B):

• COMfortel 1400IP
• COMfortel 2600IP
• COMfortel 3600IP

Technical requirements:

• Active DHCP server on the network
• Phones are integrated into the network (e.g. by PoE Switch)
• Phones are in factory default settings
• Phones network-settings have been assigned by DHCP

Screenshot of the phone's Zero-Touch-configuration (only displayed in factory default):

Procedure:

1. Create a VoIP-subscriber
2. Grant access authorisation to the provisioning file (standard.xml) for the subscriber:

Note:

The Phone language can be set in the pbx:

Since it is not possible to switch group call forwardings via the systemphone's menu or by setting up a system-key, the PBX's programming sequence must be used.

Sequence for enabling unconditional group call forwarding:

##97 [grp.-number] # *21* [target number] #

Sequence for disabling unconditional group call forwarding:

##97 [grp.-number] # #21#

According to the setting "direct exchange line" the group and target number (external/internal) must be entered with the preceding exchange line access number "0" or rather **.

If using the function "system-wide automatic exchange line request" (from firmware 6.6B), only the internal number is entered.

The function keys on systemphones can be set up with a macro-function, to let the phone dial the programming sequence on its own.

A macro key can e.g. be set up as follows:

Enable unconditional group forwarding:
Level 1 of the key
HW1Z ##97 [grp.-number] # W1Z *21* [target number] # W1H Lr

Disable unconditional group forwarding:
Level 2 of the key
HW1Z ##97 [grp.-number] #  W1Z #21# W1H Lo

On IP-systemphone the preceding "HW1" is left out (Z##97...) and the system account must be selected for the key.

Example COMfortel 2600 ISDN:

Required settings in COMfortel Set to operate a simple answering machine

The software COMfortel Set can be found on the Auerswald Mega Disk or in the download area on the Auerswald website.
To use the simple answering machine function of COMfortel Voicemail in the telephones COMfortel 2500 or COMfortel 2500 AB, no time control is activated. The answering machine is only switched on or off via the softkey at the bottom right of the display.

In the menu Automatic you select a call acceptance type under External Calls in the first line of the table (in the example: announcement and recording). The selection is displayed when you double-click in the field. After the greetings have been synchronized with the SD card, you can enter your desired greeting in the Greetings column. After double-clicking in the field you can select the corresponding greeting from a list (here: HOUSE.WAV).

Prerequisites

•     FRITZ!Box firmware version 06.30 or higher
•     Telephone firmware version 1.2 or higher
•     Fixed IP or a DynDns account via which the FritzBox can be reached externally
•     IPv4 address (IPv6 VPN connections are not supported by the FRITZ!Box)

Installation

Fritz!Box

Add a new user for the phone's VPN connection in the FritzBox under System / Fritz!Box User, e.g. D400Home and set a secure password; you do not need to enter an e-mail address.

Give this user the VPN authorisation, all other authorisations are not required for the VPN connection; the option Access also allowed from the Internet does not need to be active either.

Accept the settings and then display the VPN settings.

Make a note of the user name, the password you have assigned, the server address (fixed external IP or Dyn address) and the IPSec key.

Telephone

In the web interface of the device, the connection must be activated via the VPN switch on the VPN tab and IPsec Xauth PSK must be set as the VPN type.

Now enter the following data:

• Name: Any name for the VPN connection, e.g. VPN company
• Server: Server address (fixed external IP or Dyn address) of the Fritz!Box
• User name: User name for the VPN connection, in our example D400Home
• Password: Password of the user D400Home from the Fritz!
• DNS server: remains empty
• Search domains: remains empty
• Forwarding routes: IP addresses that can be reached via this VPN connection can be left blank. 192.168.178.0/24, for example, stands for the address range 192.168.178.1 - 192.168.178.255.
• IPsec ID: User name for the VPN connection, in our example D400Home
• Pre-installed IPsec key:IPSec key from the Fritz!Box
• The following certificates, keys or OpenVPN configurations do not need to be used in our example.

When you save the settings, the VPN connection is established. Successful connection establishment is signalled with a key symbol in the top line of the D-400 display.

A key can be assigned to the VPN function to conveniently switch the VPN connection on or off as required; the connection can also be controlled via the phone menu under Settings / Network / VPN.

Starting with Telephone Firmware 1.4A and System Firmware 7.6B, it is possible to initiate dialling on D-Series telephones using action URLs.

If the telephone is not provisioned via the PBX, the following has to be regarded for manual setup:

• The web server must be activated on the phone under "Menu -> Settings -> Access".
   
• The first time the web server is accessed, the admin password must be changed.
   
• Under "Access" the option "Allow Action URLs" must be activated and a token must be generated.
  "Action URL Server" is not required.
   
• Copy the generated token and insert it on the PBX in the subscriber's properties under "Basic settings" as "CTI authorization code" (this is only available for subscribers with device type "Standard VoIP phone").

Due to the increased volume of telephone traffic, the transfer points of VoIP providers may reach their capacity limits. A solution is sought by the providers through load balancing. The load distribution is done with a DNS SRV query. The DNS SRV is used to enable the provider to notify the registrars prioritised by him. The DNS resolution must be carried out by the provider. For this purpose, the router must use the DNS servers of the provider.

Current ICT systems:

• COMpact 4000
• COMpact 5000 (R)
• COMpact 5200 (R)
• COMpact 5500R
• COMmander 6000 (R) (RX)

Note the following points in the configuration:

• Under public networks, VoIP, provider, configure the appropriate provider. The default value 5060 must be set as registrar port and for the outbound proxy. The current templates are already preset for this.
• Under Administration, IP Configuration, the IP of the router or gateway must be entered in the 1st DNS Server field.

Early generations of hybrid telephone systems:

• COMpact 3000 analogue, ISDN and VoIP
• COMpact 5010/5020 VoIP
• COMmander Basic.2 / Basic.2 19“
• COMmander Business / Business 19“

These systems do not support the dynamic procedure and can therefore no longer be operated on the respective VoIP account after platform changeover. In these cases, the ICT system must be replaced by a compatible system.

Prerequisites:

You need a firmware version 7.8A or newer AND a DECT base firmware 2.26.0 or higher to uses this
feature!

In Firmware versions prior to 7.8A the priovisioning file do not contain the necessary information to
enable distincgge ringing.
Starting with version 7.8A-000 the file contains information, but the information is disabled by default to
avoid errors and warnings while provisioning a WS500x base with a firmware version older than V2.26.0.

To enable this feature you have to:

• update your provisioning file by creating a new one and change the to use the new file for the provisioning of your dect base.
• change the follwingpart of the configuration file:

You can now store your new configuration file. This will automatically trigger the provisioning
process.
After successfull provisioning, you have to re-register all of your handsets . Only now the new
ringtone settings are shown in the menu of the handset. You can have to manually choose your
favorite ringtone for each calltype on every device.

Setting up the IP telephone in the FRITZ!

1. Click on "Telephony" in the FRITZ!Box user interface.
2. In the "Telephony" menu, click on "Telephony devices".
3. Click on the "Set up new device" button.
4. Activate the option "Telephone (with and without answering machine)" and click on "Next".
5. Activate the option "LAN/WLAN (IP telephone)" and click on "Next".
6. Enter a user name with at least eight characters.
7. Enter a password with at least eight characters and clearly different from the user name and click on "Next".
8. Select the phone number for outgoing calls and click on "Next".
9. Specify which phone numbers the phone should respond to and click on "Next".
10. Click on "Finish" to save the settings and also confirm the settings on the FRITZ!Box if you are prompted to do so.

Set up identity in the COMfortel D-Series phone

1. Activate access to the web interface on the phone in the menu >Settings >Access >"Web administration (https)".
2. Open the COMfortel D-Series web interface.
3. Access during initial login: User name and password = admin
4. Click the arrow under Identities to edit.
5. SIP user name = FRITZ!Box user name
6. Password = FRITZ!Box password
7. SIP registrar = FRITZ!Box IP address
8. Authentication name - not required
9. Save entries and activate identity.

You can now make incoming and outgoing calls with the phone using the identity you have set up.

Further faq's on the topic:

How do I set up a VPN connection between a D-Series phone and a FRITZ!Box to operate the phone as an external extension?

Video tutorial: COMfortel D-Series - Setting up an external extension via OpenVPN

Video tutorial: COMfortel D-Series - Setting up an external extension via IPSec

Recommended action for systems possibly affected by hacker attacks:

1. Deactivate all port forwarding to the ICT system!
2. Check the log and make sure that the logins are traceable
3. Change the username, PIN and admin password
4. Check whether there are newly created sub-admins, users, participants or groups and change the passwords
5. Change passwords for public VoIP providers
6. Check call deflection

Check the following points for all profiles and properties (users, participants, groups, etc.):

1. Check the dialling privileges
2. Check parallel call
3. Check call deflections
4. Check voicemail boxes, check activation of remote control and change PINs
5. Check the deputy functions of the voicemail boxes and the registered destinations
6. Check Follow-Me settings

Check other configurations:

1. Check whether remote access by telephone (switching functions remotely by telephone) is active. Change PINs or, if unused, switch them off
2. Check automatic reception, check activation and registered destinations
3. Check FMC/call through functions, check users and dialling privileges
4. Check entries in the IP release list

When using Auerswald IP system telephones with integrated voicemail:

1. Check the access data, change the password
2. Check the destinations for call deflections
3. Check the voicemail boxes, check activation of remote control and change PINs

Important: The COMfortel SoftPhone is available licence-free for a limited period of time. The COMfortel SoftPhone can also be used in the tryout mode in the COMtrexx. For permanent use, please contact your dealer or system partner.

Configuring the use of the COMfortel SoftPhone in the COMtrexx

• Requirement: Firmware from 1.6

   

1. Activate the proxy service to use the COMfortel SoftPhone under Administration > VoIP > Proxy server for COMfortel SoftPhone > Use proxy

2. Set up the phone and assign it to a user under Telephones > Assignment > +New

Note: Softphones are very often not tied to a location and are therefore created by default without a location. The correctly assigned location is necessary, among other things, so that the PBX can properly initiate an emergency call.

3. Enter an e-mail address for the transmission of the registration information.

Install Softphone in the device

The installation file for the COMfortel SoftPhone can be found here: COMfortel® SoftPhone

COMfortel SoftPhone Mobile: The clients are installed via the Google Play Store or Mac App Store.

Enter user name and password in the softphone

Note: The registration information for the COMfortel SoftPhone is emailed to the user when the phone is set up. Sending can be restarted later (e.g. after changing the user):

Note: The registration information can be copied here:

Important: The COMfortel SoftPhone is available licence-free for a limited period of time. The COMfortel SoftPhone can also be used in the tryout mode in the COMtrexx. For permanent use, please contact your dealer or system partner.

Configuring the use of the COMfortel SoftPhone in the COMtrexx

• Requirement: Firmware from 1.6

   

1. Activate the proxy service to use the COMfortel SoftPhone under Administration > VoIP > Proxy server for COMfortel SoftPhone > Use proxy

2. Set up the phone and assign it to a user under Telephones > Assignment > +New

Note: Softphones are very often not tied to a location and are therefore created by default without a location. The correctly assigned location is necessary, among other things, so that the PBX can properly initiate an emergency call.

3. Enter an e-mail address for the transmission of the registration information.

Install Softphone in the device

The installation file for the COMfortel SoftPhone can be found here: COMfortel® SoftPhone

COMfortel SoftPhone Mobile: The clients are installed via the Google Play Store or Mac App Store.

Enter user name and password in the softphone

Note: The registration information for the COMfortel SoftPhone is emailed to the user when the phone is set up. Sending can be restarted later (e.g. after changing the user):

Note: The registration information can be copied here:

Note: If logs of a COMtrexx are required for diagnostic purposes by the support, you will receive a cfc file that enables the recording of certain system processes.

Setting up Wireshark logging in the COMtrexx

1. Import the cfc file under Administration > Service > Logging > Import.
2. Activate the logging under Logging activated.
3. Select Logging system > PCAP format (wireshark).
4. Save the changes.

Performing Wireshark logging

1. Open the Run dialogue (Windows + R).
2. Start Wireshark with the following command wireshark.exe -i TCP@IP_PBX:42231
   example wireshark.exe -i TCP@192.168.0.240:42231.

Wireshark starts with a new user interface

Note: To limit the file size for a longer recording, the maximum size of the files can be set in the recording options.

1. Open the recording options under Recording > Options > Export.
2. Configure the destination folder and file name for the recording under Open.
3. Activate the file size limitation under Automatically create a new file... > after > 20Megabyte.

Numbering and date/time are then appended to the file names: COMtrexx-Log_00001_20220404103804, COMtrexx-Log_00002_20220404104014

In the spirit of best serving our customers’ safety and security, we have decided to remove support for Microsoft’s ActiveSync protocol; this was available as an optional feature for some COMfortel devices.

Microsoft has begun phasing out external support of said protocol, and more importantly has publicly announced several security concerns regarding ActiveSync itself.

While Auerswald cannot promise extending support to replacement protocols—primarily because Microsoft has not yet fully implemented support for newer sync services such as Microsoft 365—we are always following the needs of our customers and will continue to explore future sync service options.

We highly recommend continuing to deploy updates to your Auerswald/FONtevo devices, as withholding security updates can cause fundamental service outages and liabilities.

Requirements:

PBX firmware 8.2 or newer

• COMpact 4000
• COMpact 5x00(R)
• COMmander 6000
• COMtrexx firmware 1.6.1 or newer

COMfortel WS-500x firmware 2.48 or newer

• Alarm-Messaging or Alarm-Messaging-Location Licences in the DECT Manager

To use the alarm-messaging or alarm-messaging-location features, the provisioning file for the COMfortel IP DECT system must be supplemented in the telephone system.

Switching on the function:

<!-Switch on alarm messaging and location for all handsets--->.

  <oper name="set_hs_aml" value="@">
   <param name="LocationAML" value="1"/>
   <param name="MessagingAML" value="1"/>
  </oper>

OR

<!-- for individual handsets -->

  <oper name="set_hs_aml" value="IPUI des Handsets">
   <param name="LocationAML" value="1"/>
   <param name="MessagingAML" value="1"/>
  </oper>

Activate alarm server certificate:

  <oper name="set_uci">
   <param name="mosquitto.listener.enabled" value="1" />
  </oper>

Release of the ring tones in the COMfortel DECT handset:

  <settings version="1.0" productID="e2">
   <param name="AmlGlobal.0.HottestAlertNameHigh" value="High prio"/>
   <param name="AmlGlobal.0.HottestAlertNameMid" value="Medium prio"/>
   <param name="AmlGlobal.0.HottestAlertNameLow" value="Low prio "/>
  </settings>

If SIP text messages are to be displayed (e.g. with the call systems GIRA 834 Plus and Hospicall P3 or P7), the following must be added:

<!-- Set display name, priority, display duration, message memory duration and ringtone. -->

   <param name="SipProvider.0.AML_TitleText" value="GIRA Rufsystem"/>
   <param name="SipProvider.0.AML_Prio" value="3"/>
   <param name="SipProvider.0.AML_PresentationTimer" value="10"/>
   <param name="SipProvider.0.AML_TTL" value="3600"/>
   <param name="SipProvider.0.AML_AlertInfo" value="msg_melody_mid"/>

Assigning the AM and AML licenses

Download PDF (German) for setting up the messaging interfaces for the COMfortel® IP-DECT system and the COMfortel® D series via COMtrexx® autoprovisioning

The COMfortel D-Series is able to display information and also dialogues with the user via the mini-XML browser.

In order to achieve a specific browser call, e.g. via http request, the Lua script "minibrowserAutoStarter.lua" must be uploaded to the telephone via backup.
. Alternatively, the script can be inserted into the provisioning file.

In addition, a token for authentication must be provisioned:

Insert between "authTokens".

<authToken>
<token>here is the secret token inside</token>
</authToken>

There are some scripts available in the appendix for use.

Test call e.g. browser:

https://IP-Adresse of the phone/api/v1/exec/listenForMinibrowserTrigger?AuthToken=here is the token in it&url=http://Adresse where the XML is/to be retrieved XML
Example
https://192.168.1.60/api/v1/exec/listenForMinibrowserTrigger?AuthToken= mysteriousToken &url=http://192.168.1.159/mb_dialog.xml

Appendix:
Scripts

Error messages on the SoftPhone

• 400 - Bad Request - Provisioning in the system is deactivated. This function must be activated for successful use of the COMfortel SoftPhone.
• 404 - Not Found - The phone does not exist in the system or no template has been assigned to it.
• 477|480|60 - Send failed - The telephone system cannot currently be reached via any of the Auerproxy servers because it is not currently logged on to any Auerproxy.
• 495 - unknown - The phone is no longer present on the system.
• 502 - Bad Gateway - The telephone system is not currently logged on to the Auerproxy (either no Internet connection or Auerproxy deactivated in the PBX).

The COMfortel SoftPhone can only be used if the internal registrar is set to LAN1.

With the update to OpenVPN 2.6, the obsolete `cipher` option has been removed.
If your OpenVPN client configuration no longer works, try replacing the `cipher` parameter with `data-ciphers` in your file.

Try the following change in the configuration file:

Replace the line:

cipher AES-256-CBC

with the following three lines:

#cipher AES-256-CBC
data-ciphers AES-256-CBC:AES-256-GCM:AES-128-GCM:CHACHA20-POLY1305
data-ciphers-fallback AES-256-CBC

Restart the VPN on the phone.

If the VPN still does not work, further measures may be necessary on the client and/or server side.
In this case, talk to your system administrator.

Translated with DeepL.com (free version)

Due to ever-increasing IT security requirements and new specifications from providers, Auerswald cannot guarantee that all telephones from other manufacturers can be put into operation and used permanently with the full range of functions. Especially with older third-party telephones, which no longer receive firmware updates from the respective manufacturer, functions can only be supported to a limited extent or not at all.

From Q1/24 onwards, it will be possible to extend software assurance beyond January 1st, 2025.

The price for software assurance will be around 20% of the full license price per user and year.

In principle, PBX Call Assist 5 can still be used. However, if the software assurance is not extended, the scope of features will be significantly limited: neither the Microsoft Teams app nor the latest versions of the mobile apps will be useable. In addition, systems without software assurance do not receive bug fixes and security updates, and there is no access to subsequent releases with new functions.

Yes, this will be possible. Additional costs will arise though if the software assurance is resumed after a break. We will provide more detailed information as soon as the software assurance prolongation is available in Q1/2024.

Requirements:

• PBX Call Assist version 5 (or higher)
• .net Framework version 4.8 (or higher) on UCServer PC
• PBX Call Assist 5 UCServer with Internet access to Microsoft services such as graph.microsoft.com and login.microsoftonline.com
• Office 365 E3 with Teams, or comparable
• Access to Azure Active Directory
• Consistency of users in the UCServer administration and in the Azure Active Directory.
• API permissions in the company (tenant) must be granted (admin and user consent) for the integration of PBX Call Assist 5 into Teams
• admin consent: Consent required to write presences
• user consent: Consent required to read presences

Process:

• Setup of PBX Call Assist 5 as a new installation or update
• Read tenant ID in the Microsoft Azure portal
• Allow “User consent and Admin consent” in the Azure portal
• Open UCServer administration > Services > Integration in MS Teams

Activate the function and enter the Microsoft Teams Tenant ID.

After login, grant user and administrator consent:

Please note that in the event of password changes or an expired password of the administrator or user account that was used for admin or user consent, the authorization must be reissued in the UCServer to ensure functionality.

Provision of the APP:
In the PBX Call Assist 5 installation package you will find the PBX Call Assist 5 manifest file “AppManifest.zip” in the “MS Teams” subfolder. This can be uploaded by the administrator in the Microsoft Teams Admin Center and installs the latest Call Assist app for Microsoft Teams

Use in Microsoft Teams:
After the PBX Call Assist app for Microsoft Teams has been released by the administrator in Microsoft Teams Admin Center, the app is available to all employees of the organization in the Microsoft Teams App Store under "Developed for your organization" and can be easily added to the Microsoft Teams client:

The user logs in with his user data (UCServer).

The service URL corresponds to the address of the UCServer in the network. On a local system use http://localhost:7224, on a remote system use http://ip-address:7224

The PBX Call Assist app is then available to the user:

The COMfortel SoftPhone can only be used if the internal registrar is set to LAN1.

Workaround for the COMfortel IP-DECT system

With firmware 2.53 the number of AM and AML licenses present in the COMfortel IP DECT system is checked. If no licenses or less licenses than handsets are active in the system, in rare cases an error message appears in the handsets after some time. In addition, this instruction saves the manual assignment of AM and AML licenses to the handsets in the DECT Manager.
You can remedy this with this workaround:
Please create a new template for COMfortel WS-500 in the phone system. Then click on Edit.
In the provisioning file, search for „<!—Enable AML for all connected handsets".

Change these parameters:

<param name="LocationAML" value="0"/>
<param name="MessagingAML" value="0"/>

In the PBX, assign the provisioning file to the DECT manager. Perform provisioning. Open the provisioning file again.

Now the tag must be commented out:
Please cut out „-->“ in the first line.

<!-- Enable AML for all connected handsets -->
<oper name="set_hs_aml" value="$(m5x0.ipui)">
   <param name="LocationAML" value="0"/>
   <param name="MessagingAML" value="0"/>
</oper>

And add at the end of the tag

<!-- Enable AML for all connected handsets
<oper name="set_hs_aml" value="$(m5x0.ipui)">
   <param name="LocationAML" value="0"/>
   <param name="MessagingAML" value="0"/>
</oper>
-->

Perform provisioning.

Subsequently, in the DECT Manager under

Settings -> Handsets

Edit the appropriate handsets and enable and save messaging:

Messaging -> Yes

Setting up the alarm-messaging or alarm-messaging-location function via provisioning

https://www.auerswald-root.de/download/docs-xml/comtrexx/docs/latest/en/COMtrexx/index.html#context/FAQ_Rufumleitung_nicht_registriert

Yes, this is possible with analog terminal adapters.

No, only use the COMtrexx GbE-NET-module for this purpose.

No, the COMtrexx Flex has an internal SSD.