FAQs

Important: Do not connect the base station to the local network (LAN) until you have completed Step 4. Provisioning cannot be initiated automatically if the base station is connected before then.

  1. Use the MAC address (label on the rear side of the device) to set up a base station (page Subscriber (Scr.) > COMfortel WS-500X) in the PBX for the COMfortel WS-500S or the COMfortel WS-500M, with its future device role as "DECT Manager and Integrator".
  2. Set up a subscriber in the PBX for every handset that has the device type COMfortel M-5x0. You need to know the handset's IPUI (page Subscriber (Scr) > Phone numbers). You can find out the handset's IPUI by reading it on the handset (press the control key and enter *#06#) or on the packaging label.
  3. Assign a base station to each subscriber (page Subscriber (Scr.) > COMfortel WS-500X > COMfortel M-5x0).
  4. Create a provisioning file for the COMfortel WS-500 device type in the PBX and assign a base station to this file. If the provisioning file is already present, you may need to assign a base station (page Subscriber (Scr.) > IP provisioning > File management).
  5. Use the LAN cable to connect the base station to the network and wait until the boot procedure has finished.
  6. Only COMfortel WS-500M: To set up a multi-cell system, set up the "DECT Manager and Integrator" device role directly on the base station itself.
  7. The base station then boots again and the provisioning file is automatically transferred from the PBX to the base station, to configure the device.
  8. The base station remains in Registration mode for one hour once the provisioning process has successfully finished. During this time, you can register the handset on the base station ("Settings > Registration > Register Handset" on the handset).

Note: If LDAP is set up and selected, the provisioning process copies the PBX telephone book (also called a "directory") to the template in all the handsets.

You can find the software version that is currently in use on the handset by opening the menu and typing in *#06#. The IPUI is then shown in the display, after digit 1.

Alternatively, you will find the IPUI on the box label, or you can scan it in using a barcode scanner.
  1. Press the Off key for a long time to switch off the handset.
  2. Press and hold down keys 1, 4, 7 and the On key at the same time to switch it on.
  3. The handset starts operating, and displays its Service menu. You can then enter the key combination 76200.
  4. Select the Handset Reset menu option and press OK to confirm.
  5. The handset reboots with factory settings.
  1. Press the Off key for a long time to switch off the handset.
  2. Press and hold down keys 1, 4, 7 and the On key at the same time to switch it on.
  3. The handset starts operating, and displays its Service menu. You can then enter the key combination 76200.
  4. Select the Metering Mode menu option and press OK to confirm, then select "Back".
  5. The handset switches itself off.
  6. Switch on the handset again. You now see the measurement values at the top of the display.
     
After using measurement mode, follow the steps above to deactivate it again.

When installing DECT base stations, the following must be taken into account: 
Always mount base stations on interior walls for radio coverage within the building.
 
The optimum mounting height of a base station is between 1.8 and 3 m, depending on the room height. If you mount the base stations lower, interference from furniture or moving objects may occur. A minimum distance of 0.50 m from the ceiling should be maintained.
 
It is recommended that all base stations be mounted at the same height.
 
Do not mount the base station in false ceilings, cupboards or other enclosed fixtures. Depending on the materials used, this can significantly reduce radio coverage.
 
The base station should be mounted vertically.
 
The location and orientation of the installed base station should be identical to the position considered optimal for measurement.
 
Avoid the immediate vicinity of cable ducts, metal cabinets and other large metal parts. These can reduce radiation and introduce interference signals. You should keep a minimum distance of 50 cm.

Bluetooth for COMfortel M-510 and M-520:
• Bluetooth specification: V2.1

The following profiles are available:
• Headset HSP
• Data SPP
• Handset HFP
• Object Push Profile OPP

The following BT headsets are certified:

Plantronics
• Voyager 8200
• 6200
• 5200 series
• 3200
• Focus UC
• Calisto 7200
There are two LEDs and a key on the front face of the COMfortel WS-500M:
When the device is supplied, all WS-500Ms are configured as a base station.
When the WS-500M goes into operation for the first time, the left-hand LED lights up green and flashes slowly (no matter whether DHCP is active on the network or not).
Use the device key on the front face of the device to change its role. To do this, press and hold down the key for at least 10 seconds, until both LEDs go out.
Now, press the device key briefly to select one of these device roles:
Base station:
Integrator/DECT Manager with active DHCP:
Integrator/DECT Manager with static IP address (192.168.143.1)
Base station and DECT Manager:
To activate the device role you require, press the device key for at least 3 seconds, but less than 10 seconds.
The WS-500M then reboots. This can take up to 5 minutes!
Note: Changing the device role will delete all the settings in the WS-500M.
COMfortel WS-500S Initial Commissioning without Provisioning.
Device role (Integrator+DECT Manager+Base station)
Switch on the device. After booting, it fetches its network settings via DHCP.
Calling the WS-500S IP address. Setting the language to English. Default access with username: admin and password: admin
You are prompted to change the password. The password should include: » at least 1 capital letter » at least 1 number » at least 1 special character » between 8 and 74 characters:
Select the DECT frequency band for Europe:
You can select Network > IP/LAN to modify the network settings:
Create a PBX profile:
Enter a name for the PBX profile and enter a domain:
Creating a user and registering handsets:
Select Mobile devices > Administration and click on the Add button:
Set the RegStatus to "to register", then enter the authentication name and username (internal number), and also the SCR password:
he user is then available for registration:
Registering a handset:
Switch on the handset and press "Register". Then enter the previously defined PIN. If registration is successful, the status changes to WS-500S.
(Caution, this requires a manual refresh!)
Configuring LDAP: Click on the pencil icon next to LDAP1 under Online telephone books:
Enter the telephone book name and click on the checkbox next to "Enable directory".
- Enter the PBX's IP address as the server address.
- Enter the LDAP Search base (BaseDN)
- Enter the Username, e.g. cn=auerswaldschandelah,dc=auerswald
- Enter the LDAP server password
Telephone book entry configuration:
First name: givenName
Last name: sn
Private telephone: homePhone
Office telephone:telephoneNumber
Mobile telephone: mobile
You can now assign the LDAP telephone book to the subscriber:
To do this, select Mobile devices > Administration > Edit. Then, under LDAP Authentication, select the required LDAP telephone book.
This completes basic configuration."
We recommend a shielded (SSTP, STP, SFTP, FTP) network cable which meets cat6 specifications.
Since it is not possible to setup function keys for listening or recording announcements for a voicemailbox on systemphones, the PBX's programming sequence must be used (or via menu on IP-systemphones).
Sequence for listening to an annoucement:

##8 [admin-, subadmin-, subscriber-PIN] *576 [number of announcement 0-9 (0=10)] [int. number of the voicemailbox]  # [playback of the announcement]
Sequence for recording a new annoucement:
##8 [admin-, subadmin-, subscriber-PIN] *566 [number of announcement 0-9 (0=10)] [int. number of the voicemailbox] * [switching tone] * [start recording] # [stop recording] [playback of the new announcement]
The internal number of the voicemailbox must be entered according to the setting "direct exchange line" with/without preceding **.
If using the function "system-wide automatic exchange line request" (from firmware 6.6B), only the internal number is entered.
The function keys on systemphones can be set up with a macro-function, to let the phone dial the programming sequence on its own.
Macro-keys for listening and recording can e.g. be set up as follows (PIN = 385385 / announcement = 2 / VMB number = 8866):
When pressing the key for recording a new annoucement, the *-key to start the recording und afterwards the #-key to stop the recording must be entered manually.

Example COMfortel ISDN:
Example COMfortel VoIP:
Yes, the Excel-templates are available to download for the folloging phones:
 
COMfortel 1600, 2600, 2600 IP, 3600 IP, 3200, 3500 and Xtension 300.  ->   Download
COMfortel 600, 1200, 1400, 1200 IP, 1400 IP.  ->   Download
 
Important information about "Emergency calls"
As installer and operator (customer) of telecommunication equipment you are legally obligated (Telekommunikations­gesetz § 108) to ensure the unhindered and prioritized routing of emergency calls (numbers 110 and 112).
Therefore please note the following essentials:

 
  1. In order to be able to make emergency calls without any special knowledge at any time, the PBX's emergency numbers must not be deleted. Otherwise the number is called wrong or is not possible at all!
  2. Furthermore the funcion "emergency call has priority" must stay enabled.
  3. From firmware version 6.6B on it is no longer possible to delete the statutory emergency numbers on the Auerswald PBXs COMpact 4000/5000 and COMmander 6000/6000R/6000RX. To use internal numbers beginning with 11... the optional setting to only call emergency numbers with exchange line access number can be enabled. If this special setting is enabled instruct every user of the PBX on how to dial emergency numbers and also label the phone accordingly to not violate § 108 Telekommunikationsgesetz
  4. Also check whether the number 116117 (emergency medical services) is already configured. On new installations this number must be configured as a service number. On older systems, where there are no service numbers, configure this number as emergency number also.
 
Note: Update your COMpact 4000/5000/5000R or COMmander 6000/R/RX to the current firmware as soon as possible and on older systems check the configured emergency numbers 110 and 112 as well as the emergency medical services 116117. 
Since the annoucement before answering is only configurable for groups, the waiting field has to configured for a group. If the waiting field is configured for a single subscriber, an announcement before answering can't be configured.

Aaron

Aaron.ai is listed as a VoIP Provider, but Aaron is actually a service provider that offers automated Voice services, as such no calls can be placed or received through a Aaron trunk. Aaron provides their customers with a dedicated number for their SIP services which allows the customers to forward calls to this number (and this number only) on a Aaron trunk.
To make sure that only the dedicated calls a routed to Aaron and no other calls are routed this way some special settings are required.
Step 1: under “Public switched tel. Networks”→ VoIP→ Provider click import and select the Aaron template.
Step 2: under VoIP→ Accounts add a new Account with the credentials provided by Aaron.
Step 3: In “Subscriber (scr.)”→ Profiles → Configuration add a new profile named “No Aaron” based on “Standard Phone”, which has to be assigned to all telephones with outside lines instead of the “Standard Phone” profile. Activate the Profile override for “Exchange line authorisation” and switch it to “Exchange line dependent”. Under “Expert” switch Aaron to “Only internal” and save the settings.
Step 4: Assign the new profile “No Aaron” to all phones.
Step 5: Add a new Dummy Subscriber which will be used to forward calls to Aaron. The Dummy can not use the Profile “No Aaron” but will have to use the Standard phone profile. However in “Subscriber (scr.)”→ Phone numbers → (Dummy Account) → “Exchange line settings”→ “Exchange line authorisation” you have to switch it to “Exchange line dependent” and use the Expert button to set all providers beside Aaron to “Only incomming”. Aaron should be switched to National or International if the number Aaron provided you is not a national number for you.
Further you will have to set and activate “CF (call forwarding) immediately” to the SIP Access number provided by Aaron and activate “cascading” for the Dummy Subscriber.
Save the settings.

Take note: If further subscribers are added you have to make sure they use the “No Aaron” profile.

Use: by setting CF on busy or CF on no reply to the number of the dummy subscriber, calls can now be transferred to Aaron.

Extension possibilities (point system)

The maximum number of individual modules can be calculated using the following table. Each module has a value and can be used in the COMmander 6000 at a defined frequency. The sum of all values must not exceed the maximum value of 188.

Score points of the module
ModultypScore pointsmax. number in expansion
COMmander 8/16VoIP(-R) Module164
COMmander VMF(-R) Module161
COMmander S2M(-R) Module321
COMmander 4S0(-R) Module (for variant 6000RX)85 (12)
COMmander 8S0(-R) Module (for variant 6000RX)164 (9)
COMmander 8UP0(-R) Module (for variant 6000RX)164 (9)
COMmander 8a/b(-R) Module (for variant 6000RX)84 (8)
COMmander 2TSM(-R) Module / 4 points per module44

Example:

COMmander 6000 with 2x COMmander 8S0 module (2*16 points = 32 points) and 1x COMmander VMF module (16 points).

With this extension 32+16=48 points are achieved. 140 points can still be used. Here, however, the max. module extension of 5 modules should be considered additionally.

 

Hackers always use the same method: they are looking for companies whose PBX has an integrated voicemail function (answering machine) in order to manipulate it via remote access. All PBXs that have been recently manipulated showed poor security measures such as insecure PINs. Auerswald PBXs have sufficient security mechanisms. But they have to be used!

 

 

Therefore, please follow the following recommendations to protect your Auerswald PBX against such attacks:

 

  1. The admin PIN, the user PIN or the voice mailbox PIN can be used for the remote access. Do not make it easy for the attacker and use complex PINs (The PINs in the PBXs consist of six digits. Number sequences such as "123456" or "111111" or birthdays are NOT secure. It makes more sense to use random number sequences.
  2. If possible, use the blocking functions for incoming calls (e.g. block calls from abroad).
  3. It is more secure to use message forwarding via email and to disable the remote access.
  4. For outgoing calls, prefixes (010…) in order to make the call cheaper are often used so that the protections of the Telekom (detection of high costs in a short time) are not effective. You can secure your PBX by using the blocking functions for outgoing calls (e.g. for calls that begin with 010).

Important information about "Emergency calls"

As installer and operator (customer) of telecommunication equipment you are legally obligated (Telekommunikations­gesetz § 108) to ensure the unhindered and prioritized routing of emergency calls (numbers 110 and 112).

Therefore please note the following essentials:

 

  1. In order to be able to make emergency calls without any special knowledge at any time, the PBX's emergency numbersmust not be deleted. Otherwise the number is called wrong or is not possible at all!
  2. Furthermore the funcion "emergency call has priority" must stay enabled.
  3. From firmware version 6.6B on it is no longer possible to delete the statutory emergency numbers on the Auerswald PBXs COMpact 4000/5000 and COMmander 6000/6000R/6000RX. To use internal numbers beginning with 11... the optional setting to only call emergency numbers with exchange line access number can be enabled. If this special setting is enabled instruct every user of the PBX on how to dial emergency numbers and also label the phone accordingly to not violate § 108 Telekommunikationsgesetz
  4. Also check whether the number 116117 (emergency medical services) is already configured. On new installations this number must be configured as a service number. On older systems, where there are no service numbers, configure this number as emergency number also.

 

Note: Update your COMpact 4000/5000/5000R or COMmander 6000/R/RX to the current firmware as soon as possible and on older systems check the configured emergency numbers 110 and 112 as well as the emergency medical services 116117.

Since the annoucement before answering is only configurable for groups, the waiting field has to configured for a group. If the waiting field is configured for a single subscriber, an announcement before answering can't be configured.

Storage specifications (USB stick, SD-card)

 

USB-stick

PBXs

Devicemax. storage capacitymin. write speedmin. read speedmin. number of write cyclesfilesystem format
COMpact 300016 GB4 MByte/sec6 MByte/sec1M.FAT/FAT32
COMpact 400016 GB6 MByte/sec9 MByte/sec2M.FAT/FAT32 (will be reformatted to EXT4 by the system)
COMpact 500016 GB6 MByte/sec9 MByte/sec2M.FAT/FAT32 (will be reformatted to EXT4 by the system)
COMpact 50x0 VoIP16 GB6 MByte/sec9 MByte/sec2M.FAT/FAT32
COMmander 6000 without VMF-module16 GB6 MByte/sec9 MByte/sec2M.FAT/FAT32 (will be reformatted to EXT4 by the system)

Telephones

Devicemax. storage capacitymin. write speedmin. read speedmin. number of write cyclesfilesystem format
COMfortel VoIP 2500 AB4 GB4 MByte/sec6 MByte/sec200.000FAT/FAT32
COMfortel 320032 GB2 MByte/sec2 MByte/sec10.000FAT/FAT32
COMfortel 350032 GB2 MByte/sec2 MByte/sec10.000FAT/FAT32
 

SD-card

PBXs

Devicemax. storage capacitymin. write speedmin. read speedmin. number of write cyclesfilesystem format
COMpact 300016 GB5 MByte/sec8 MByte/sec200.000FAT/FAT32
COMpact 4000SD-card is embedded and cannot be replaced by the user.
COMpact 5000SD-card is embedded and cannot be replaced by the user.
COMmander 6000 ohne VMF-ModulSD-card is embedded and cannot be replaced by the user.
VMF-Modul16 GB9 MByte/sec15 MByte/sec4M.FAT/FAT32

Telephones

Devicemax. storage capacitymin. write speedmin. read speedmin. number of write cyclesfilesystem format
COMfortel 1400 (MicroSD)16 GB3 MByte/sec3 MByte/sec200.000FAT/FAT32
COMfortel 1400 IP (MicroSD)16 GB3 MByte/sec3 MByte/sec200.000FAT/FAT32
COMfortel 25004 GB3 MByte/sec3 MByte/sec200.000FAT
COMfortel 260016 GB3 MByte/sec3 MByte/sec200.000FAT/FAT32
COMfortel 2600 IP16 GB3 MByte/sec3 MByte/sec200.000FAT/FAT32
COMfortel 320016 GB3 MByte/sec3 MByte/sec200.000FAT/FAT32
COMfortel 350016 GB3 MByte/sec3 MByte/sec200.000FAT/FAT32
COMfortel 3600 IP16 GB3 MByte/sec3 MByte/sec200.000FAT/FAT32

Accessories

Devicemax. storage capacitymin write speedmin. read speedmin. number of write cyclesfilesystem format
WG-6404 GB2 MByte/sec3 MByte/sec2.000.000FAT/FAT32

 

Info for using 16GB SD-cards:

Please note that the device's operating speed can get reduced due to the larger storage size.

In this case it is recommend to format the SD-card to 4GB with a PC.

 

Creating an SD card for the Auerswald PBX operating system from an SD card image in Windows
 

 

    1. Connect an SDHC card reader to your PC. Wait for the driver to be installed.
    2. Have a 4 GB SDHC card ready. We expressly recommend using a new SDHC card to avoid any hardware problems with the existing card. The card should be a high-quality card for industrial use. We recommend the following brands for this:
      Swissbit, Transcend, Cactus, Apro, Delkin Industrial, ATP
    3. Upload the relevant Auerswald image file to your PC as a ZIP file.

      Here is the download for:
       


 

        
 

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 {download,170,version}{download,170,datum}{uebersetzung,13,textde}{download,170,dateigroesse}
  

 

  1. Installing the USB Image Tool program

    You need the "USB Image Tool" program from Heise website:

    https://www.heise.de/download/product/usb-image-tool-83646

    Extract the program to a suitable folder on your hard disk (e.g. c:\USBImageTool)
  2. Run the program

    Open the folder and right-click on USB Image Tool.exe and select "Run as administrator". Select "Device Mode" at the top left. Insert the 4GB SDHC card in the card reader and click Rescan

    USB Image Tool


    Select the card reader:


    card reader

     

    Now click Restore:


    Restore

    Select the previously saved image file and click Open:

    Öffnen

    Confirm the following dialogue with Yes:

    Ja

    The image will now be written to the SD card. Wait until the green progress bar reaches 100%.

    100%

    Remove the SD card. Switch the write-protect switch on the SD card to the lock position: Lock

    Lock

    You can now use the card in the PBX.

In order to select several subscribers in the PBX's call-distribution settings, a group has to be generated with the respective subscribers as members. The group can then be selected in the call-distribution settings.

Under the following conditions the PBX can signal the busy-tone for addional incoming callers:

  1. The external call is distributed to only one subscriber; call-waiting must be disabled. Also no parallel call or call-forwarding on busy must be enabled for the internal or external number.
  2. Busy-on-busy is enabled for the external or internal group-number (depending on the PBX). In current systems the maximum number of connections before the busy-tone is played back can be set.

 If these conditions are met, additional incoming callers get the busy-tone. If it doesn't work it is not the PBX's fault anymore. What could be the cause now?

  1. The PBX is not operating directly on the public line and might be connected to the internal ISDN-port of a VoIP-router for example. In this case the PBX is signaling busy to the router. The router on the other hand only recognizes a busy device and eventually calls other devices (depending on the router's own call-distribution). Here it should be checked whether the router also provides a suitable setting or if the PBX can be connected directly to the public line without router.
  2. Another possibility is that another device is operating in parallel to the PBX (e.g. an alarm-system). Here the PBX signals busy to the provider but the other device is available for incoming calls and therefore rings; the caller gets the ringing-tone, not busy. In this case it should be checked if it is possible to disconnect the parallel device from the public line and connect it as internal subscriber to the PBX or the device must be set to not react to incoming calls. For further information the manufacturer of the device should be contacted.

How can I verify that the PBX is correctly signaling busy?

The PBX's call-distribution should be set to signal more than one subscriber, busy-on-busy is enabled or set to "from 1st connection on" (depending on the PBX). For the first incoming call all the configured subscribers ring and one of them takes the call. For the second incoming call no additional subscribers should ring. If they do the PBX's configuration should be checked. If the caller gets a ring-tone but the PBX's subscribers don't ring, one of the above described examples applies. If the caller gets the busy-tone, the function is ok.

Preparations

Preparing the PBX for Remote Access

  • Activate "Enable dealer access via internet" in "Settings -> Remote Configuration" on the PBX.
  • If using method 2 you also have to define a remote switching number as well as an external PIN.

Registering the PBX in ARA

  • Go to "Registrierte TK-Anlagen" (registered PBXs)
  • Press the "+"-symbol to register a new PBX.
  • Enter at least the serial number, a name and the type of PBX of which you want to access.
  • Screenshots: ara1ara2

Activating remote access

Method 1: Activation by any internal phone

  • Tell your customer to dial the following sequence on any internal phone:  ##8 Admin-PIN | Subadmin-PIN | Benutzer-PIN * 91 # (example: ##8 471208* 91 #)
  • Click the refresh- (next to the "+"-symbol) and then the "Verbinden" (connect)-button in ARA.

Method 2: Activation by the dealer from a distance

  • Dial the previously configured remote switching number from any external phone.
  • After the switching tone enter the following sequence: ##8 external PIN * 91 # (example: ##8 471108* 91 #)
  • Click the refresh- (next to the "+"-symbol) and then the "Verbinden" (connect)-button in ARA.

Data privacy

Auerswald takes the protection of personal data very seriously. Please read the internet privacy statement and the general terms and conditions.

Additional Help

Youtube-Video (german)

Requirements:

  • Auerswald COMpact 4000, COMpact 5000/5000R, COMpact 5200/5200R, COMpact 5500R, COMpact 5010/5020 VoIP or COMmander 6000/6000R/6000RX
  • LAN-TAPI-driver from version 2.4.0.6 and up installed

Configuration:

If not already done so, enter your dialing rules and location information in the telephone-/modem options (Windows Control Panel). Enter the connection information (IP-address, port, LAN-TAPI-password) in the LAN-TAPI-driver's settings.

On the PBX's menu check or otherwise change the LAN-TAPI-settings (IP-address, port, LAN-TAPI-password) according to the driver's settings.

Make sure that any necessary dongle licenses were purchased and also create a list of LAN-TAPI subscribers in the PBX's LAN-TAPI-settings.

Deactivate the RAS-service in your server's admintrative tools and reboot the machine. After the reboot restart the server's telephony service.

Test:

Run the Windows dialer and set the subscriber you want to test in the options.

Enter a destination number and dial.

 

Network and computers

  • Maintain a stable network environment. The TAPI-server needs to have a permanent connection to the PBX.
  • Remove any unnecessary TAPI-related entries (e.g. HID, 323 etc.) in the advanced Telephone-/Modem options (Windows Control Panel).
  • Check if the operating system of the participating computers is supported by our driver or software.
  • Operation of LAN-Tapi services on several clients is possible if a domain controller (DC) with configured telephone service is available and the clients connect to this DC.
  • Operation of LAN-Tapi services on a single client is possible if the driver is installed on this client.
  • Please ensure that the LAN-Tapi-driver is only installed once across the network.
  • On a terminal server it is not possible to control access rights to subscriber lines. For this reason this type of installation is not recommended.

PBX

  • Check whether the PBX supports LAN-Tapi. For information see the features summary for the PBX on www.auerswald.de.
  • By default our PBXs come with a certain number of LAN-tapi lines that can be used. Additional lines can be purchased in the Auerswald online shop shop.auerswald.de.

Telephones

Depending on the phone the full extent of the LAN-Tapi functions may not be available. For example, among others, automatic call setup, toggling and forwarding calls is not supported with standard phones (non systemphones). For more detailed information please see the description of the LAN-Tapi driver on www.auerswald.de.

Software

  • CTI software usually requires separate paid licenses from the manufacturer. These licenses must be purchased in addition to the licenses for the PBX's LAN-Tapi lines.
  • With PBX-Call Assist the purchase of the software licenses is necessary from the first subscriber (the LAN-TAPI activation for the PBX is already included in the same number).
  • When using PBX Call Assist in a terminal server environment, please note that the PBX Call Assist client can only be used without TAPI or with standard TAPI (outgoing dialling only). Using the extended remote TAPI driver (outgoing dialing and display of incoming calls) in such an environment is not possible (will be queried during the installation of the client software).

 

PBXs with external ISDN connection

If you have a router that supports IP-telephony which also offers an internal ISDN-port (S0-port) you can generally connect the PBX's external ISDN-port to it. It is to note however that the PBX is now operated as a sub-PBX behind your router. Various features which are controlled by the network provider and operated by the PBX (such as call-forwarding via provider) can no longer be used. Since this is also dependent on the router we can't provide a listing of what exact features these are.

PBXs with external analog connection

If you have a router that supports IP-telephony which also offers internal analog ports you can generally connect the PBX's external analog port to it. It is to note however that the PBX is now operated as a sub-PBX behind your router. Various festure which are controlled by the network provider and operated by the PBX (such as call-forwarding via provider) can no longer be used. Since this is also dependent on the router we can't provide a listing of what exact features these are.

PBXs with external VoIP connection

If your network provider also provides you the necessary data (e.g. username, password) and allows operating alternate hardware, the VoIP-accounts can be configured directly in your PBX. A converter/gateway (e.g. VoIP-to-ISDN gateways) is not necessary. For this the PBX just has to be integrated in your network, so it can access the internet.

Note: These settings apply to all Auerswald PBXs that provide external internet telephony (VoIP).

COMpact 3000:

In "configuration -> Voice over IP (VoIP) -> VoIP provider" enter a name for the new account, select the according VoIP provider as well as the connection type and click on the green plus-symbol to generate the account.

COMpact 5010/5020, COMmander Basic2/Business:

In "COMset -> external numbers -> Voice over IP (VoIP) -> Provider" click on "online configurations" to download the appropriate provider template (if available).

Afterwards switch action to "import", select the downloaded template und import it.

In "configuration -> Voice over IP (VoIP) -> Accounts" enter a name for the new account, select the appropriate provider as well as the connection type and click on "execute" to generate the account.

COMpact 4000, COMpact 5000, COMmander 6000:

In "Public switched tel. networks -> Voice over IP (VoIP) -> Provider" click on "online configurations", select the according provider template (if available) and "load configuration".

In "Public switched tel. networks -> Voice over IP (VoIP) -> Accounts" click on "New", enter a name for the new account, select the appropriate provider as well as the connection type and click on "save" to generate the account.

 

Which IP cameras have been successfully tested by us?

Overview IP cameras

Successfully tested IP door terminals/IP cameras:

 

 
ManufacturerTested cameraLink for downloading the pictureDefault-IPDefault access dataTested
firmware version
 
2N- EntryCOM IP Variohttp://IP address of the camera/enu/camera640x480.jpgDHCPuser: admin
password: 2n
 
  

Comment
2N offers a network scanner to make it easy to find the camera into the network. Via the scanner you have a direct access to the web UI of the camera.
Basic settings:
For COMfortel 3500/COMfortel 3600 IP: Image scale 100%
For COMfortel 1400 IP: Image scale 50%, Full screen, Centre image

  
 - EntryCom IP Versohttp://IP address of the camera/api/camera/snapshot?width=640&height=480&source=internalDHCPuser: admin
password: 2n
 
  

Comment
2N offers a network scanner to make it easy to find the camera into the network. Via the scanner you have a direct access to the web UI of the camera.
Basic settings:
For COMfortel 3500/COMfortel 3600 IP: Image scaling in %: 100

 
ALLNET- ALL2285
- ALL2288V2
- ALL2295V2
- ALL2296V2
- ALL2298
- ALL2299
http://IP address of the camera/cgi-bin/jpg/image.cgi?DHCPuser: admin
password: admin
an20130523NSA
  

Comment
ALLNET delivers on CD a Tool. With it you can find the camera automatically in the network and the IP address will be displayed.
In the camera are under "Streaming" the following settings neccessary:
Video Resulution:
- MJPEG
- MJPEG format 640 x 480 or 800 x 600

 - ALL-CAM23xx - Seriehttp://IP address of the camera/Streaming/channels/1/pictureDHCPuser: admin
password: admin
from version 5.2.0
  

Comment
ALLNET delivers on CD a Tool. With it you can find the camera automatically in the network and the IP address will be displayed.
COMfortel 3500/COMfortel 3600 IP: Image scaling in %: 80
6 frames per second
Setted resolution in the IP cam: 1280 x 720p.

 
Alphatech- IP Bell 01Chttp://IP address of the camera/video.jpg192.168.1.250user: admin
password: 1234
VoIP version: 2.13 UDV version: 8.0
 
Axis- A8004-VE
- M1034-W

- M1054
- M3113
- M3204
- M30-Serie
- P13-Serie
- P33-Serie
- Q16-Serie
- Q19-Serie
http://IP address of the camera/jpg/image.jpgDHCPuser: root
password: pass
5.40.9.2
  

Comment
Axis delivers on CD the tool "AXIS IP Utility". With it you can find the camera automatically in the network and the IP address will be displayed.

  
 - P55-Serie
- Q60-Serie
http://IP address of the camera/jpg/image.jpgDHCPuser: root
password: pass
5.40.9.2
  

Comment
Controlable PTZ cameras
The control codes will be programmed when defining the camera. They are usable afterwards during displayed image via directional pad, OK key and +/- keys.
Basic settings:
- For COMfortel 3500/COMfortel 3600 IP: set a resolution of 800 x 450 in the camera
- For COMfortel 3200: set a resolution of 480 x 270 in the camera
- configure 8-9 frames per second in the phone

The following control codes we have tested:
http://User:Password@IP address of the camera/axis-cgi/com/ptz.cgi?move=Direction
up (press up arrow for up) down (press down arrow for down)
left (press left arrow for left)
right (press right arrow for right) home (press OK key for home position of the camera)

Zooming via the +/- keys
http://User:Password@IP address of the camera/axis-cgi/com/ptz.cgi?rzoom=Value
Value between -9999 and 9999 are possible

A documentation of the control codes are available at:
http://www.axis.com/files/manuals/vapix_ptz_45621_en_1112.pdf

 
D-Link- DCS-932L
- DCS-942L
http://IP address of the camera/image/jpeg.cgi user: admin
password: keines vergeben
 
  

Comment
Set the max. resolution of the camera to 640 x 480.
Set the frame rate in the phone to max. 6-7 frames per second.

 
ELCOM- BVS 200
- CBM 300
http://IP address of the camera/mjpg/video.mjpg   
 
HIKVISION- DS-2CD2032-I
- DS-2CD2xxx-Serie
- DS-2CD4xxx-Serie
http://IP address of the camera/Streaming/channels/1/pictureDHCPuser: admin
password: 12345
 
  

Comment
COMfortel 3500/COMfortel 3600 IP: Image scaling in %: 80
6 frames per second
Setted resolution in the IP cam: 1280 x 720p

  
 - DS-2CD6412FWD-10http://IP Adreses der Kamera/Streaming/channels/1/pictureDHCPuser: admin
password: 12345
 
  

Comment
COMfortel 3500/COMfortel 3600 IP: Image scaling in %: 115
6 frames per second
Setted resolution in the IP cam: 1280 x 720p

 
INSTAR- IN-2905v1http://IP address of the camera/snapshot.cgiDHCPuser: admin
password: keines vergeben
 
  

Comment
For COMfortel 3500/COMfortel 3600 IP: Image scaling in %: 85
For COMfortel 3200: Image scaling in %: 48

 
Level-One- FCS-1060http://IP address of the camera/cgi-bin/video.jpgDHCPkeine 
  

Comment
To find the cameras in the network and for the configuration a CD with the matching tools is included in the scope of supply.
The FCS-1060 is a controlable camera. The control codes will be programmed when defining the camera. They are usable afterwards during displayed image via directional pad, OK key and +/- keys .
(Firmware version 1.8 or higher is required in the telephone)

The following control codes we have tested:
http://IP address of the camera/cgi-bin/camctrl.cgi?move=Direction
up (press up arrow for up)
down (press down arrow for down)
left (press left arrow for left)
right (press right arrow for right)
home (press OK key for default position)

A documentation of the control codes is available at:
http://download.level1.com/level1/manual/FCS-1060_WCS-2060_UM_V1.2.pdf

According to Level-One the following cameras behave identically and could be used as well:
- FCS-1010/1030/1040/1060
- WCS-2010/2030/2040/2060
- FS-3021
- FCS-5030
- FCS-4010/4020
- FCS-1151
- FCS-7111

  
 - FCS-1031http://IP address of the camera/cgi-bin/jpg/image.cgi?DHCPuser: root
password:
L20100820NS
  

Comment
By default the Level-One cameras get an IP addresse by DHCP out of the network. To find the cameras in the network and for the configuration a CD with the matching tools is included in the scope of supply.

According to Level-One the following cameras behave identically and could be used as well:
- FCS-1141
- FCS-3071
- FCS-3081
- FCS-5051
- FCS-4041

  
 - FCS-0071http://IP address of the camera/cgi-bin/admin/snapshot.cgiDHCPuser: root
password:
V2.3_0104
  

Comment
Hint: At frame rates of more than 1 frame per second the camera switches off!

By default the Level-One cameras get an IP addresse by DHCP out of the network. To find the cameras in the network and for the configuration a CD with the matching tools is included in the scope of supply.

According to Level-One the following camera behaves identically and could be used as well:
- FCS-3091

  
 - FCS-0030http://IP address of the camera/getSnapshot.jpgDHCPuser: admin
password: admin
V1.0.0.42
  

Comment
By default the Level-One cameras get an IP addresse by DHCP out of the network. To find the cameras in the network and for the configuration a CD with the matching tools is included in the scope of supply.

According to Level-One the following cameras behave identically and could be used as well:
- WCS-0030
- FCS-1121
- FCS-3061
- FCS-5041
- FCS-0031
- WCS-6010

  
 - FCS-0010http://IP address of the camera/img/snapshot.cgi?size=NDHCPuser: administrator
password:
V1.0.12
  

Comment
Valid values for N are 1 – 3

By default the Level-One cameras get an IP addresse by DHCP out of the network. To find the cameras in the network and for the configuration a CD with the matching tools is included in the scope of supply.

According to Level-One the following cameras behave identically and could be used as well:
- FCS-0010/0020/0040
- FCS-1091
- WCS-0010/0020/0040
- WCS-1090
- FCS-3031

 
LogiLink (Edimax)- WC0001B
- WC0002B
http://IP address of the camera/jpg/image.jpg192.168.2.3user: admin
password: 1234
 
  

Comment
older camera models (WC0002B with WLAN)

 
MOBOTIX- i25
- c25
- p25
- T25
- M25
- D25
- Q25
- S15
- M15
- D15
- V15
http://IP address of the camera/record/current.jpg

(with this link only the image can be retrieved)

Earlier MX camera models (i. e. T24, M24, etc.) normally uses the same parameters for pictures.
10.xx.xx.xxuser: admin
password: meinsm
MX-V4.3.4.66
  

Comment
The default IP addresse (an address out of the 10 address range) can be found on a label on the camera.
Using the software MXEasy from Mobotix you can find the cameras directly in the network. Out of MXEasy you can directly access the cameras.
Image skaling at two connected cameras:
max 65% (only with this setting both frames can be displayed side by side in the phone display)
Frame rate:
Max. 6 frames per second

  
 - i25
- c25
- p25
- T25
- M25
- D25
- Q25
- S15
- M15
- D15
- V15
http://IP address of the camera/cgi-bin/image.jpg

(via this link control information is possible add. to the image)
Earlier MX camera models (i. e. T24, M24, etc.) normally uses the same parameters for pictures.
10.xx.xx.xxuser: admin
password: meinsm
MX-V4.3.4.66
  

Comment
The following codes we have tested:
http://IP address of the camera/cgi-bin/image.jpg?xxx=xxx
camera=left (for the display of the image out of the left camera)
camera=right (for the display of the image out of the right camera)
size=640x480 (for setting the resolution to e.g. 640 x 480 pixel)

The respective control codes can be linked with a "&":
e.g. http://IP address of the camera/cgi-bin/image.jpg?Camera=left&size=640x480

An overview about more possible codes you can find at:
http://IP address of the camera/help/help?cgi-image

 
Roline- RBOF1-1
- RBOF3-1
- RBOV2-1
- RBOF3-1
- RCIF3-1W
- RBOF2-1W
- RDOF2-1W
- RBOF4-1
- RDOF4-1
http://IP address of the camera/Streaming/channels/1/picture192.0.0.64user: admin
password: 12345
 
 
StentofonBaudisch- CP-CAM-Steelhttp://IP address of the camera/jpg/image.jpg192.168.1.180user: admin
password: 1234
 
 
TCS- AVU14010-0010
- AVU940x0
http://IP address of the camera/video.jpg192.168.1.250user: admin
password: 1234
 
  

Comment
When integrating the TCS web cameras in system FBI6110, the following image URL must be used:
http://[IP-der-Kamera]:12000/singleframe
user: admin
password: 1234

  
 - Carus Argoshttp://IP address of the camera/video.jpgDHCPBenutzer: admin
Passwort: 1234
 
 
TP-Link- TL-SC3430 http://IP address of the camera/jpg/image.jpg?size=3DHCP  
  

Comment
Using the software "Intelligent IP Installer" from TP-Link you can find the cameras directly in the network. Out of Intelligent Installer you can directly access the cameras for configuration.
For COMfortel 3500/COMfortel 3600 IP:
Image scaling in %: 60
Max. 4 frames per second

You can use different ringtones to identify internal and external calls.
You can also assign individual ringtones to contacts. (VIP function on handset)
No, repeaters are not available for this system.

Lower the listening volume dial and speaking volume dial on the base. For most telephones, the correct setting is position 3.

If the audio level is too low in this position, adjust the headset volume control to increase the headset speaker volume.

If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.

Adjust the configuration switch. The most commonly used position is "A", which is the default position.

Lower the speaking volume dial or listening volume dial on the base. For most telephones the correct setting is position 3.

If your desk phone has a volume control, lower until the distortion disappears.

If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. If the distortion persists, lower the listening volume dial on the base.

Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone.

Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. You may hear static as your headset is going out of range, move closer to the base.

Make sure your headset is charged.

Make sure your headset is subscribed to base. See manual, Subscribe Your Headset.

Press the call button on your headset.

Adjust the configuration switch on the base until a dial tone is heard.

Fine tune the listening volume on the headset.

If the volume is still too low, adjust the listening volume dial on the base

When you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by pivoting the earpiece to optimize the position of the headset. See manual, Position Your Headset.

Move the base further away from your phone.

If the base power supply is plugged into a power strip, plug it into the wall directly

As an example, the assignment of a key with the "Speed dialling" function:

  • The key assignment is possible under "menu -> Settings -> Function keys".
  • Select a level and key for the assignment.- Select the desired function, in this case "Speed dial".
  • If required, enter a label under "Key label" and confirm with the "OK"-key.
  • Enter the desired phone number (internal/external) under "Number/URI" and confirm with the "OK"-key.

    Note:
    Text entry is active by default. To enter digits, either press the key repeatedly until the digit is selected or hold it down to select the digit immediately.
  • Under "Identity", select the identity for which the key is to be used and confirm with the "OK"-key.
  • Confirm with "OK" on the display and either select another key for assignment or exit the menu with the "Back-" or "Home"-key.
  • Determine the MAC address of the telephone.

    This is located on the packaging and back of the phone.

  • Create a VoIP subscriber with the device type "Standard VoIP telephone" in the configuration manager of the PBX under "Subscribers -> Phone numbers" and assign the corresponding MAC address to it or enter the MAC address.
  • Create a provisioning file for the device type "COMfortel D-Series" on the PBX under "Subscriber -> IP Provisioning -> File Management" and grant the subscriber access authorization.
  • Now connect the telephone. It is now assigned the corresponding settings from the assigned provisioning file and is then ready for use.

General

Files that you send us may be subject to data protection. Please make sure that the legal requirements are met.

A lot of information, which data might be included in the logs, you can get directly in the Auerswald-System (current products).

I have my own data server, through which I would like to make the files available

  • Simply provide us with the link to the files.
  • It may be necessary to encrypt the files. Please pack the files with a ZIP program and encrypt the archive.
    Please tell us the necessary password in a separate e-mail or by phone.

I do not have my own data server, where I can make the files available

  • Get in touch with us. You will receive a link to a separate Onedrive folder
  • Upload your files via the link.
  • It may be necessary to encrypt the files. Please pack the files with a ZIP program and encrypt the archive.
    Please tell us the necessary password in a separate e-mail or by phone.
  • We will add the data to your ticket and delete it from the Onedrive folder.

Information

Your data, which we receive from you for processing the ticket, is stored in our ticket system on our own servers in our company.

Until they are deleted as part of the automatic cleanup or manually. Automatic purging deletes the oldest messages read when a definable percentage threshold is exceeded, e.g. at 80% of the memory space allocated to the box.

No, all messages are stored on the storage medium (USB stick or SD card) unencrypted. The storage media of COMpact 4000/5000/5200/5500 and COMmander 6000 have the ext4 format and are therefore usually not readable on a Windows PC without additional software.
The storage media of the system telephones are in FAT/FAT32 format and can be read out on a Windows PC without additional software.

Until the maximum number of call data records is exceeded or the entries are manually deleted from the call data list.
If the maximum number of call data records is exceeded, the oldest entries are overwritten.
It is not possible to define a time period after which the call data is automatically deleted.

The transmission path from the system to the mail server / mail provider is usually encrypted using SSL/TLS.
Encryption of mail and attachments up to the recipient of the mail (end-to-end encryption) is not possible.

Only for external VoIP accounts or on an analogue terminal. On external ISDN connections, to ISDN or VoIP extensions, caller identification cannot be prevented.
In the configuration of the VoIP provider used, a user-defined evaluation can be defined under Evaluation of incoming SIP messages, in which all selections for search prioritization are set to None.
For analog terminals, the CLIP info can be deactivated under Subscriber / Function overview / Analogue settings.

Yes, the recording of incoming and outgoing calls can be deactivated in the COMpact 4000/5000/5200/5500 and COMmander 6000 PBXs under User data / Call data / Settings.

Hearing aid support

All current handsets are hearing aid compatible (HAC). To enable this function, a service code must be entered in the handset


For this, dial *99964* during idle state and press the call key. HAC: Disabled appears on the display (in factory settings). With the ‚Select‘ softkey you can switch between Enabled and Disabled.

Many Siedle call stations can be rewired internally so that the loudspeaker is led out at terminals 12 and 13 (without the built-in transistor amplifier). Connect terminal 12 of the Siedle module to one of the door intercom contacts (make contacts 1/2 on the TSA-a/b), connect the other door intercom contact to terminal LSP of the TSA-a/b. Connect terminal 13 of the Siedle module to the 0V contact on the TSA-a/b. This results in a greater maximum volume.

Both phenomena occur if the gain of microphone and loudspeaker together is too high and/or (with 2-wire door stations) the adjusted impedance is not correct. First change the set impedance (600 Ohm or Zr) and see if you get an improvement. If not, you must reduce the gain.

If the door intercom should work after installation, but still have an unpleasant humming noise, the following points can be considered:

  1. The microphone of the door intercom ages, loses amplification and becomes sensitive to hum. Usually this can be recognized by the fact that the signal from the door in the called telephone is too quiet. And if you put your finger on the microphone from the front, it will hum louder. The only thing that helps here is to replace the microphone capsule with a new one. Due to the existing environmental influences (heat) this damage pattern is quite common.
  2. The TSA-a/b is powered by a bell transformer. An audible ripple current is produced when one of the bell transformer's terminals is directly or indirectly connected to the 0V, U+, MIC, LSP or NF terminals. Make sure that there is no connection here. If necessary, you will need a second bell transformer.
  3. A ripple current can be coupled into the connection cable between TSA-a/b and doorbell station by electrical fields. If the hum changes by touching the cable, this is probably the problem. Use a shielded cable. The shielded cable is connected to earth/protective earth or to 0V (one end is sufficient).
  4. The bell transformer can inject a capacitive ripple current due to its internal structure. Here the connection of the 0V connection to earth / protective earth helps.

Power supply requirements for COMfortel phones

 

COMfortelBasic unitwith 1 Xtensionwith 2 Xtensionswith 3 Xtensions
600 (analogue)Analogue port of the system 
1200 (ISDN)S0/UP0 port of the system* 
1400 (ISDN)S0/UP0 port of the system* 
1600 (ISDN)S0/UP0 port of the system* 
2600 (ISDN)S0/UP0 port of the system*additional power supply unit (COMfortel XT-PS)
1200 IPPoE (IEEE 802.3af, Class 0) 
1400 IPPoE (IEEE 802.3af, Class 0) 
2600 IPPoE (IEEE 802.3af, Class 0)
3200PoE (IEEE 802.3af, Class 0)additional power supply unit (COMfortel XT-PS)
additional power supply unit (COMfortel XT-PS)
3500PoE (IEEE 802.3af, Class 0)additional power supply unit(COMfortel XT-PS)
additional power supply unit (COMfortel XT-PS)
3600 IPPoE (IEEE 802.3af, Class 0)additional power supply unit (COMfortel XT-PS)
additional power supply unit (COMfortel XT-PS)additional power supply unit (COMfortel XT-PS)

*per port max. 2 telephones, for COMpact 3000 max. 1 telephone

 

Recommended Bluetooth® headsets for COMfortel® M-200

The following Bluetooth headsets have been successfully tested with the COMfortel M-200 handset:

 

ProducerJabraPlantronics
TypePRO 9470Discovery 975Voyager PRO HDSavi Go WG100/BVoyager Legend
Bluetooth connectivityxxxxx
Transmission of the headset ringtonexxxxx
Call answering via headsetxxxxx
Ending a call via headsetxxxxx
Audio switching between headset and handset1xxxxx
Redial via headset xxxx
Volume adjustment per headsetxxxx

x

 

1 Press the right navigation key on the handset and the left softkey to switch between headset and handset

The following SD cards were tested and released for the COMmander VMF module:

 

Producer Capacity Type description
High-quality SD cards in the consumer class
SanDisk4 GBUltra 4.0 GB 15 R MB/s, 7W MB/s Class 6
Typ: SDSDAB-004G
Transcend4 GBPremium 4GB 133X SDHC Class 10
Typ: TS4GSDHC10
SD cards of the industry class
ATP Electronic, Inc.4 GBIndustrial Grade SD/SDHC
Typ: AF4GSDI
CACTUS Technologies4 GBIndustrial Grade SD Card
Typ: KS4GRT-806
CACTUS Technologies8 GBIndustrial Grade SD Card
Typ: KS8GRT-806
Swissbit4 GBS-210 Series SDHC Memory Card - Class 6
Typ: SFSD4096LvBN2SA-t-dd-111-STD

Note: The settings apply to all Auerswald PBXs that offer internal IP telephony.

  1. A COMfortel VoIP 2500 AB can also be operated without COMmander or COMpact VoIP module on an Auerswald PBX (COMpact 5010/5020 VoIP, COMmander Basic.2 and COMmander Business). However, only the codec G.711 can then be used.
  2. There is a restriction with the DTMF remote inquiry of the answering machine function. The telephone cannot evaluate DTMF tones without the VoIP module (COMmander or COMpact). However, it is possible to query newly received messages via the quick polling numbers once.
    DTMF generation (for controlling external devices) must be set to DTMF-inband. This setting can be found in the telephone menu under Settings->VoIP->Provider->DTMF.
  3. If the telephone is connected to the telephone system via a VPN tunnel (VPN connection between two routers), automatic discovery of the telephone system is only possible if the VPN routers used allow multicast messages to pass through. If Multicast is not supported, the IP address of the telephone system must be entered manually into the COMfortel VoIP 2500 AB.

Note: The settings provided by us are non-binding information.

Requirements:

  • SD card inserted in the SD card socket or USB memory stick inserted in the USB port
  • DTMF dialing support of the external telephone
  • Imported language file (*.fs)
  • Knowing the PIN for remote access to the corresponding voicemail box
  • Voicemail box switched off

 

  1. Call the voicemail box and let it ring for about a minut.
    The voicemail box answers the call. You hear the set greeting.
  2. Dial *.
    You are prompted to enter the 6-digit PIN for remote inquiry and hash.
  3. Enter the PIN for remote inquiry and dial #*11.
    The voicemail box is activated.

Further steps:

  • Perform a remote inquiry if required

 

The USB driver is already implemented in openSUSE 10.2. In the default installation only the root user has access to the device /dev/usb/auer0. To use the driver, please add the following access rule to the file "/etc/udev/rules.d/50-udev-default.rules":

KERNEL=="auer[0-9]*" NAME="usb/%k", MODE="0666"

ISDN-systemphones receive the time/date from the PBX.

If the PBX operates using an external ISDN line, time and date is automatically set after each ISDN call. However, if the PBX operates using only an external VoIP- or analog connection, time and date must either be configured manually or automatically set via NTP-server (internet access or a local NTP-server required).

The number of system telephones depends on the power consumption of the existing devices. The maximum power consumption at the internal S0 must not be exceeded.

Available power: max. 4 W per internal S0 bus (all telephone systems with internal S0 bus except COMpact 2204 USB and COMpact 3000)

Required power of the system phones:

  • 1 COMfortel 1200 requires max. 2 W
  • 1 COMfortel 1400 needs max. 2 W
  • 1 COMfortel 1600 requires max. 2 W
  • 1 COMfortel 2600 without power supply unit requires max. 2 W
  • 1 COMfortel 2600 with power supply unit XT-PS required 0 W
  • 1 COMfortel 2500 without power supply unit requires max. 2 W
  • 1 COMfortel 2500 with power supply unit XT-PS required 0 W
  • 1 COMfortel 1500 requires max. 2 W
  • 1 COMfortel 1100 needs max. 2 W

Available power at the internal S0 bus of a COMpact 2204 USB: max. 2 W.
Power available on the internal S0 bus of a COMpact 3000 ISDN/analogue/VoIP: max. 2.5 W.

Depending on the constellation, various telephone combinations are possible on the COMpact 2204 USB or COMpact 3000 ISDN/analog/VoIP, e.g. (max. 2 system telephones):

  • 2 x COMfortel 2500 with plug-in power supply
  • 1 x COMfortel 1500 and 1 x COMfortel 2500 with power supply
  • 1 x COMfortel 1100 and 1 x COMfortel 2500 with power supply

COMfortel 2500 with key extension COMfortel Xtension30 or COMfortel 2600 with key extension COMfortel Xtension300 can only be operated with the power supply unit COMfortel XT-PS.

The COMpact 3000 analog/ISDN/VoIP PBXs don't feature an interface for FTZ-standard doorphones.

However, you can use analog doorphones such as our TFS-Dialog 20x/30x/universal plus. In addition, you can use the TSA - a / b use this converter can convert different doorphone to a / b port .

The headset needs to conform to the "DHSG"-standard in order to operate it directly at the COMfortel 2500's headset jack. The following settings are required for operation:

  • Setup a function-key with the function "headset". This allows easy switching of the headset-function.
  • Setup the headset type: In the phone's menu -> settings -> headset -> headset type select "DHSG headset". Note: Please ask the manufacturer of the headset for the correct type, an adapter is possibly required.
  • In the phone's menu -> settings -> headset -> headset ringer you can select whether an incoming call is signaled in the headset's earpiece. Note: Only the first tone is signalled in the headset.

 

Recommended parameter settings for Auerswald door intercom systems

 TFS-Universal plus / a/b
TFS-Dialog 300 / 400
TFS-Dialog 200
   Sensitivity    Volume    Sensitivity    Volume  
Parameters50575057
Default value3232
Auerswald 
COMander Basic.2
COMmander Business
3233
COMpact 2206 USB
COMpact 4410 USB
COMpact 4406 DSL
3030
COMpact 2104.2 USB
COMpact 2204 USB
3131
ETS-1006 FAX1212
ETS-2106 I Rev.2
ETS-2204 I
ETS-4308 I
5151
Agfeo 
Agfeo AS 405353
AVM 
Fritz Box3291
Fritz Box Fon WLAN 70503266
FEC/Elmeg 
Elmeg ICT 465353
Panasonic 
Panasonic KX-TDA151031

Note: The installation location, the internal room acoustics and the number of connected a/b switching modules may influence the specified values. The parameter values may deviate from the recommended values.

Preparations

Preparing the PBX for Remote Access

  • Activate "Enable dealer access via internet" in "Settings -> Remote Configuration" on the PBX.
  • If using method 2 you also have to define a remote switching number as well as an external PIN.

Registering the PBX in ARA

  • Go to "Registrierte TK-Anlagen" (registered PBXs)
  • Press the "+"-symbol to register a new PBX.
  • Enter at least the serial number, a name and the type of PBX of which you want to access.

Activating remote access

Method 1: Activation by any internal phone

  • Tell your customer to dial the following sequence on any internal phone:  ##8 Admin-PIN | Subadmin-PIN | Benutzer-PIN * 91 # (example: ##8 471208* 91 #)
  • Click the refresh- (next to the "+"-symbol) and then the "Verbinden" (connect)-button in ARA.

Method 2: Activation by the dealer from a distance

  • Dial the previously configured remote switching number from any external phone.
  • After the switching tone enter the following sequence: ##8 external PIN * 91 # (example: ##8 471108* 91 #)
  • Click the refresh- (next to the "+"-symbol) and then the "Verbinden" (connect)-button in ARA.

Data privacy

Auerswald takes the protection of personal data very seriously. Please read the internet privacy statement and the general terms and conditions.

Additional Help

Youtube-Video (german)

 

One of the system's internal telephone numbers (subscriber numbers) must be entered in the telephone so that the system recognises the telephone as an internal subscriber. This number must be the one that the telephone is to transmit to the system. This is usually the first MSN entered in the telephone. The same applies to ISDN cards. The internal station number entered in the telephone must of course also be configured in the system as the internal station number of the corresponding internal S0 bus.

If an internal number is entered in the telephone, and this number is also configured in the system, but telephoning is still not possible, then it is very likely that the telephone is not connected to the correct S0 bus. In the system, the internal call numbers are assigned to the individual ports of the system. Therefore the telephone must be connected to the corresponding S0 bus.
The forced assignment of the internal telephone number of the system to an internal S0 port can be switched off by activating the move function.

Special features when using "Sync over Ethernet" (IEEE 1588)

  • When creating the network topology, please note that a maximum of 3 cascaded switches are used between the Sync Master and the Sync Slave.
  • When using Layer 3 switches, the Layer 3 functionality of the used ports must be disabled.
  • The following switches are suitable for using "Sync over Ethernet":
    D-Link: all 24-port Layer-2 PoE switches, e.g. DES-1210-28P, DES-3200-28P, DGS-1224TP
    HP: all 24-port Layer-2 PoE switches, e.g. ProCurve 2626-PWR
    Enterasys: B3G124
    Cisco: Catalyst 3560, Catalyst 2960-48PST-L, Small Business Pro ESW500

The information given here does not constitute a guarantee of product characteristics.

 

The main-PBX must have at least 1 internal VoIP-channel assigned.

  1. Configure an internal VoIP-subscriber devicetype "standard VoIP" on the main-PBX for every subscriber of the sub-system. The corresponding subscribers on the main- and sub-system must have the same internal number.
  2. Define a user-PIN/password for each subscriber.
  3. If the main-/sub-system-setup is established using a STUN-server, also configure the "STUN-server for external VoIP-subscribers" on the main-PBX.

The sub-PBX must have at least 1 internal VoIP-channel assigned.

  1.  Edit the VoIP-provider "auerswald".
    • Make sure that "sub-system operation" is enabled.
    • Enter the main-PBX's IP-address as domain- and registrar-address.
    • Check settings for "number presentation (outgoing)".
      • format of called number "without country- and area-code" or "send as dialled".
      • type of number presentation "in display text"
      • format of transferred telephone number / own number "without country-code"
      • method of number presentation suppression "no display text".
  2. Configure a VoIP-account for every subscriber of the main-PBX.
    • Enter any name for "account name".
    • Select the VoIP-provider "auerswald".
    • Select "PTMP-conntection" as type.
    • Enable the checkbox for "usage".
    • Enter the account-data:
      • Username: The internal number if the VoIP-subscriber on the main-PBX.
      • Password: The user-PIN/password of the VoIP- subscriber on the main-PBX.
    • MSN: The internal number of the VoIP-subscruber on the main-PBX.
  3. Configure an internal subscriber on the sub-PBX for every VoIP-subscriber of the main-PBX.
  4. Direct line access must be enabled for the subscribers on the sub-PBX.
  5. Direct line access must not be enabled for subscribers on the main-PBX.
  6. Edit the call-distribution on the sub-PBX:
    • The external VoIP-numbers (-accounts) must be distributed to the corresponding internal subscriber-number.

Transfer of a caller on the main-PBX to another subscriber on the main-PBX via the sub-PBX:

  1. 2 external VoIP-channels must be assigned and available.
  2. Subscriber must have the authorization "transfer of external calls to external".
  3. The basic setting "Max. duration of switched calls: external with external" limits the length of the tranferred call.

 

A static IP address of http://192.168.1.111 is preset in the delivery state. The access data:
User name: admin
Password: admin
The current IP address can be queried on an ISDN telephone using the code ##8*941#.

The IP address is only displayed on the directly connected ISDN telephone, not on the internal S0 bus of our telephone systems.
Info: Display messages are used
COMmander Business and COMmander Basic.2 only: A replacement option is the automatic callback from the VoIP/ISDN gateway. With this callback, the IP address is then transmitted as the phone number.

Translated with www.DeepL.com/Translator (free version)

This FAQ describes the simple first setup of Auerswald VoIP systemphones by using zero-touch configuration thus setting the phone's provider and account configuration by the PBX (basic provisioning).

Supported by the following PBXs (from version 6.6D):

  • COMpact 4000
  • COMpact 5000/5000R
  • COMmander 6000/6000R(X)

Supported by the following IP systemphones (from version 2.6B):

  • COMfortel 1400IP
  • COMfortel 2600IP
  • COMfortel 3600IP

Technical requirements:

  • Active DHCP server on the network
  • Phones are integrated into the network (e.g. by PoE Switch)
  • Phones are in factory default settings
  • Phones network-settings have been assigned by DHCP

 

Screenshot of the phone's Zero-Touch-configuration (only displayed in factory default):

Procedure:

  1. Create a VoIP-subscriber
  2. Grant access authorisation to the provisioning file (standard.xml) for the subscriber:
3. Assign the correct MAC-address to the subscriber:
4. When the provisioning-file and MAC-address are assigned to the subscriber the provisioning process of the phone starts. To see whether the process was successful check the status of the internal subscribers in "Monitoring":

Note:

The Phone language can be set in the pbx:

Since it is not possible to switch group call forwardings via the systemphone's menu or by setting up a system-key, the PBX's programming sequence must be used.

Sequence for enabling unconditional group call forwarding:

##97 [grp.-number] # *21* [target number] #

Sequence for disabling unconditional group call forwarding:

##97 [grp.-number] # #21#

According to the setting "direct exchange line" the group and target number (external/internal) must be entered with the preceding exchange line access number "0" or rather **.

If using the function "system-wide automatic exchange line request" (from firmware 6.6B), only the internal number is entered.

The function keys on systemphones can be set up with a macro-function, to let the phone dial the programming sequence on its own.


A macro key can e.g. be set up as follows:

Enable unconditional group forwarding:
Level 1 of the key
HW1Z ##97 [grp.-number] # W1Z *21* [target number] # W1H Lr

Disable unconditional group forwarding:
Level 2 of the key
HW1Z ##97 [grp.-number] #  W1Z #21# W1H Lo

On IP-systemphone the preceding "HW1" is left out (Z##97...) and the system account must be selected for the key.

Example COMfortel 2600 ISDN:

Example COMfortel  2600 IP:

Required settings in COMfortel Set to operate a simple answering machine

The software COMfortel Set can be found on the Auerswald Mega Disk or in the download area on the Auerswald website.
To use the simple answering machine function of COMfortel Voicemail in the telephones COMfortel 2500 or COMfortel 2500 AB, no time control is activated. The answering machine is only switched on or off via the softkey at the bottom right of the display.

In the menu Automatic you select a call acceptance type under External Calls in the first line of the table (in the example: announcement and recording). The selection is displayed when you double-click in the field. After the greetings have been synchronized with the SD card, you can enter your desired greeting in the Greetings column. After double-clicking in the field you can select the corresponding greeting from a list (here: HOUSE.WAV).

(Missing image for answer with ID 2762)